Data Specialist, Level II

About the role: As Level II Specialist in the Data and Data Product organization you support a variety of data products including, but not limited to Direct Web Services. Responsibilities can grow over time to support more product and data related issues as the local Level II expert. You will work with the Product Support and Client Service teams as well as product development, project management, quality assurance and product management teams to provide second-level support for complex product and data issues that escalate to be reviewed by the development and/or product management teams. Our analysts are required to research identified issues, ensure timely resolution, and communicate outcomes to all appropriate team members. Timely resolution requires coordinating resources across teams including programmers, quality assurance analysts, data analysts, product managers, and project managers.

Job responsibilities:

•  Track, evaluate, and determine resolution approach for complex product and data issues that escalate from the Client Service Teams and/or Internal Business Teams.

•  Demonstrate a high sense of ownership of the issues in the data and data product case queue to be responsive and provide timely updates, follow-up, expedition, and resolution.

•  Prioritize issues properly by severity and impact.

•  Ensure issue management processes are followed.

•  Understand roles, responsibilities, and expertise of internal stakeholders (developers, quality assurance analysts, data analysts, product development managers, project managers) in order to expedite issue resolution.

•  Generate business solution options to problems needing remediation.

•  Recognize patterns among repetitive problems and work to resolve the root causes by collaboration with development and product management teams.

•  Contribute to ongoing efforts to streamline and improve processes.

Qualifications:

•  At least 1 to 2 years of experience in a quality/operations analyst or customer support role.

•  Extensive knowledge of Morningstar products and data is preferred.

•  Excellent writing, communication, problem solving, organizational, and analytical skills.

•  Ability to work independently and manage competing priorities and deadlines.

•  Excellent computer skills.

•  Prior experience in project management or business analysis is a plus.

•  Knowledge of the investment industry is required.

•  A bachelor’s degree is required. A bachelor’s degree in computer science, MIS, or a related field is preferred.

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. That’s why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

• Financial Health
  • 75% 401k match up to 7%
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission

• Physical Health 
  • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
  • Additional medical Wellness Incentives - up to $300-$600 annual
  • Company-provided long- and short-term disability insurance

• Emotional Health 
  • Trust-Based Time Off
  • 6-week Paid Sabbatical Program
  • 6-Week Paid Family Caregiving Leave
  • Competitive 8-24 Week Paid Parental Bonding Leave
  • Adoption Assistance
  • Leadership Coaching & Formal Mentorship Opportunities
  • Annual Education Stipend
  • Tuition Reimbursement

• Social Health 
  • Charitable Matching Gifts program
  • Dollars for Doers volunteer program
  • Paid volunteering days
  • 15+ Emplo