At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

HealthCast Portfolio

Careers that Change Lives

The Implementation Specialist is a highly motivated self-starter with excellent communication, presentation, and troubleshooting skills who is adept at navigating high pressure situations.  He/she has a strong background in IT sales, consulting and deployment.  He/she is expected to be able to interface intelligently and effectively with members of the user community in the business areas that he/she supports. Business and systems analytical skills must be developed at this level.  Customer facing role with good empathy with difficult customer issues, as well as the ability to navigate challenging social, territorial and organizational situations in hospital environments and throughout the sales organization.

A Day in the Life

• Interfaces with sales and the customer to consult on solution design, including infrastructure, connectivity and workflow
• Leads technical discussion in sales process AND proactively engages IT stakeholder throughout customer lifecycle (point of entry) Presales through implementation to support
• Technical thought leadership and voice of customer of product solutions and infrastructure
• Owns creation, design and future technical vision of customer solution for success
• Identifies opportunities and drives expansion and market share gain
• Develops technical design best practices to ensure supportability, adoption and product usage for Go Live & Lifecycle
• Oversees all technological risks and make sure that the solution proves to be consistent while meeting all the necessary requirements
• Drives lessons learned, ensures documentation and quality processes
• Engages hospitals IT staff getting them involved in the process (owns technical relationship)
• Understands the competitive landscape, gathers intel and recommends response & differentiators
• Provides technical expertise to sales representatives, other sales functions and customers.
• Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.
• May provide follow-up support to company sales staff and customer personnel by providing technical support and information on specific applications.
• Provides sales personnel with technical data necessary for the demonstration of products.
• May make technical or scientific presentations at sales meetings and customer locations.
• Conducts on-site education and consulting, and supports establishment and maintenance of customer relations with healthcare professionals and organizations.
• Acts as a liaison between sales personnel and technical staff.

Responsibilities may include the following and other duties may be assigned.

• Provides technical expertise to sales representatives, other sales functions and customers.
• Provides technical expertise through sales presentations, product demonstrations, installation and maintenance of company products.
• May provide follow-up support to company sales staff and customer personnel by providing technical support and information on specific applications.
• Provides sales personnel with technical data necessary for the demonstration of products.
• May make technical or scientific presentations at sales meetings and customer locations.
• Conducts on-site education and consulting, and supports establishment and maintenance of customer relations with healthcare professionals and organizations.
• Acts as a liaison between sales personnel and technical staff.

Qualifications - ExternalMust Have: Minimum Requirements
 

• Bachelors degree required
• Minimum of 4 years of sales engineering experience or hospital implementation, or advanced degree with a minimum of 2 years relevant experience