Program Manager, Cross-Border Segment

Application Deadline:

09/29/2024

Address:

320 S Canal Street

Job Family Group:

Customer Solutions

We are seeking an enthusiastic, customer-centric, passionate program management professional to join our Segment Strategy & Management team. Reporting to the Cross-Border Segment lead, the program manager will support the end-to-end management of cross-border program initiatives (international partnerships, new product/service development, process streamlining, and acquisition/retention) for U.S. Personal & Business Banking, while leading cross-functional collaboration by bringing key stakeholders together.

The What:

• Program & strategy management
• International partnerships
• New product/service development
• Process streamlining
• Marketing acquisition/retention tactics
• Partner/stakeholder management
• Standing up cross-LOB referrals
• P&L ownership to drive results against stated goals, industry benchmarks (customer growth, balances, profitability)

The How:

• Business case development
• Customer behavior research
• Influencing through innovative strategic thought leadership
• Analytical and data-driven mindset
• Complex problem solving and data-driven decisions
• Operational excellence
• Building cross-functional partnerships

Provides subject matter expertise in the design, development, management, and implementation of assigned projects from business case development through execution. Works across BMO to deliver specific project/program business results in alignment with overall group goals.

• Creates innovative business development strategies to grow the business in collaboration with other BMO partners.
• Contributes to the development of marketing and sales materials for new business opportunities.
• Identifies short- and long-term value creation opportunities for target customer segments.
• Develops, maintains, and executes a business plan to achieve client retention objectives.
• Recommends and implements solutions based on analysis of issues and implications for the business.
• Acts as a trusted advisor to assigned business/group.
• Influences and negotiates to achieve business objectives.
• Assists in the development of strategic plans.
• Helps determine business priorities and best sequence for execution of business/group strategy.
• Conducts independent analysis and assessment to resolve strategic issues.
• Ensures alignment between stakeholders.
• Collaborates with internal and external stakeholders to meet business objectives.
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Monitors and tracks performance, and addresses any issues.
• Designs and produces regular and ad-hoc reports, and dashboards.
• Identifies emerging issues and trends to inform decision-making.
• Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
• May consult to or serve on various committees and task forces.
• Provides input into the planning and implementation of operational programs.
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) in accordance with applicable service level agreements.
• Acts as a relationship manager on assigned projects / programs to ensure alignment with overall enterprise and group goals.
• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
• Participates in project / program design to provides advice and subject matter expertise that facilitates achievement of required business results.
• Conducts analysis required to inform strategic business development recommendations, and considers the “big picture” to assess the advisability of a course of action toward meeting group and enterprise goals.
• Collaborates with internal and external stakeholders to provide business context in the design, development, and implementation of business development programs and solutions.
• May network with industry contacts to gather and identify competitive insights and best practices.
• Br