Medical Mail Records Clerk

Medical Mail Records Clerk

Hybrid Position: In office 2 days week (Spring Valley/Tollway area)

Starting Pay Range: $20-$22 per hour

Behavioral Health Group (BHG) is the largest network of Joint Commission-accredited treatment centers and the leading provider of opioid addiction treatment services. We are dedicated to helping individuals overcome substance use disorders. With over 110 locations in 22 states, our team of more than 1,900 employees serves over 42,000 patients.

Job Summary:
Mail/Correspondence & Medical Records Clerk at our corporate office. In this key role, you’ll handle daily tasks involving the intake of mail and processing of medical records requests across multiple Electronic Health Record (EHR) systems. We are looking for an organized and detail-oriented individual who can manage these responsibilities efficiently while ensuring compliance with regulatory standards.

Primary Responsibilities:

Mail and Correspondence Duties

• Collect, open, date-stamp, scan, copy, and distribute all incoming mail from the corporate mailbox to the appropriate departments.
• Maintain accurate records of incoming and outgoing correspondence for tracking purposes.

Medical Records Responsibilities

• Process all medical records requests received via email or electronic systems from internal teams and external entities, covering multiple EHR systems (e.g., SAMMS, Methasoft, Advanced MD).
• Ensure all activities comply with federal, state, and local regulations, including HIPAA requirements.

General Responsibilities

• Attend work regularly and punctually.
• Meet established production and quality standards within the department.
• Communicate effectively in both written and verbal formats.

Qualifications:

Education

• High School Diploma or equivalent required.

Experience

• At least one year of experience in administrative roles within the healthcare industry.
• A minimum of one year handling mail and correspondence tracking.

Skills

• Familiarity with HIPAA regulations and HCFA requirements.
• Proficient in using EHR systems; experience with SAMMS, Methasoft, or Advanced MD is advantageous.
• Strong organizational skills with the ability to multitask effectively.

Physical Requirements and Work Environment:

• Ability to sit for extended periods, with some bending, stretching, and stooping as needed.
• Adequate hearing and speaking abilities to communicate effectively by phone or in person.
• Sufficient vision to read documents and computer screens.
• Capacity to handle variable workloads and occasional high-stress situations.

 

Why Join BHG?

Work-Life Balance: Enjoy generous paid time off, holidays, and personal needs. Benefit from flexible schedules with early in/early out hours, no nights, and no Sundays. Manageable Workload. 

Investment in Your Growth: Prioritize your development with role-based training and advancement opportunities.

Comprehensive Benefits: Choose from three benefits programs, including health, life, vision, and dental insurance. Enjoy tuition reimbursement and competitive 401K match.

Recognition and Rewards: Experience competitive pay, quarterly bonuses, and incentives for certifications or licenses.

Employee Perks: Access exclusive discounts on various services and entertainment options, and benefit from our Employee Assistance Program and self-care series.

At BHG, we thrive on the greatness of our people. Join us and become part of a community that values excellence, integrity, and making a real difference in the lives of others.

BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.