Customer Solution Architect (M/F)

Company Description

What if companies had truly informed, engaged, and influential employees?

This is the challenge that Sociabble decided to take up in 2014, by launching an SAAS platform for Internal Communication, Employee Advocacy, and Employee Engagement.

10 years later, Sociabble is used in more than 180 countries, by companies such as Coca-Cola, Mars, Accor, EDF, Tata, Capgemini, Generali.

International since day 1, the company has offices in Paris, Lyon, Boston and Mumbai.

Sociabble was founded by two pioneers of the Internet, Jean-Louis Bénard and Laurent Gauthier, entrepreneurs and investors for more than 25 years, who in building the company, were inspired by the best of U.S.-based SAAS platforms, without being constrained by the caricatures or culture of Silicon Valley start-ups. Sociabble is identified by U.S. analysts as one of the best solutions on the market today.
 
Simplicity, kindness, respect, exemplarity, fairness, and trust are the values around which the company has developed. The teams consist of a mix of experienced and junior professionals, to facilitate day-to-day learning through mentoring.

It is in the CSM team that a permanent position is vacant.  

Job Description

The mission 

You'll be joining our Customer Success team, specifically its technical division of two people. As a Customer Success Technical Architect, your main role will involve integrating our SaaS solution into our client’s environment.

This position offers a great chance for learning and advancement, focusing on the following tasks:

• Becoming an expert on the platform and its features
• Ensuring successful launches of new client projects by managing all technical aspects related to integrating our product into the client's information system
• Establishing yourself as a technical expert and the primary contact for the client's IT Department
• Providing ongoing technical support to CSMs and external stakeholders throughout the project
• Assisting Sales/Presales teams in technical aspects, including RFPs
• Identifying emerging client needs, communicating these to the Product team, and collaborating on solutions
• Taking responsibility for security, GDPR, and compliance topics, working closely with the Legal and Security teams
• Centralizing and documenting integration and deployment specificities across client projects

This role calls for technical proficiency and a strong client-oriented approach, fostering collaboration among departments - CSM, Product, Legal, and Sales!

Qualifications

The ideal Candidate 

• Specializing in IT or IT Project Management, you hold a degree from a University or an Engineering School
• You have successfully managed technical client projects and/or you have experience in technical development
• You can understand technical IT constraints – industry, e-commerce, web, mobile, data
• You know one or two of the following web development languages - HTML, CSS, JavaScript, and PHP, and you are familiar with integration concepts like SSO or APIs
• You can navigate complex and interconnected product
• Knowing the SaaS environment is a plus
• Your organizational skills and attention to detail enable you to handle multiple projects simultaneously
• Thanks to your good teaching skills, you can adapt your communication style for various audiences, whether technical or at the C-level
• You thrive on problem-solving and enjoy adapting to meet the client's needs
• You are fluent in both French and English

The perfect match? 

You will thrive at Sociabble if …

• You have a strong taste for new technologies, the world of SaaS and digital transformation, and wish to practice in a constantly evolving environment.
• You are looking for a job with strong responsibility coupled with freedom of initiative and would like to get involved in an ambitious project.
• You wish to participate in an adventure and grow with an ambitious and benevolent team with globally recognized companies to ensure their satisfaction on their projects.
• You like international, transp