Sr. Solution Engineer

Why Work at Reputation?

• Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

• We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

• Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

• The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: We exist to forge relationships between companies and communities.

As a Senior Solution Engineer, you will deliver product demonstrations to prospective clients and become the technical expert on product features. A successful candidate will have a strong technical aptitude along with a self-starting, proactive mentality and excellent verbal and written communication skills. You will be working with a rapidly changing technical platform and you will be handling complex issues. The successful candidate will be able to effectively listen to prospects in sales demo situations and they will be able to communicate the value of the Reputation brand.

The ideal candidate will possess a unique blend of business and technical savvy, a big-picture vision and the drive to make that vision a reality.

Responsibilities:

• Collaborate with sales teams to understand customer requirements and provide sales support.

• Prepare and deliver technical presentations/demos explaining the product platform to prospective customers.

• Determine improvements by analyzing cost-benefit ratios of services in customer environment.

• Gain customer acceptance by demonstrating cost reductions and operations improvements.

• Contribute to sales engineering effectiveness by identifying short- and long-term issues and collaborating with the global team to raise everyone’s game.

• Work with post-sale customer success teams to transition prospects to be successful customers.

• Set and achieve sales goals and quotas.

• Provide insights and recommendations along with effective presentation skills, ability to deliver a technical pitch to C-suites.

• Excellent communication and leadership skills.

• Additional duties as assigned. 

Qualifications:

• 7+ years’ experience in a pre-sales technical role, preferably in a SaaS environment.

• Bachelor’s degree in Computer Science or related equivalent practical experience.

• Experience with Google Marketing and Facebook APIs.

• Experience in retail, FinServ or healthcare strongly preferred.

• Strong Analytical skills and experience with Data Analysis either using Excel Pivot tables or tools similar to Tableau.

• Hands on experience with HTML/CSS.

• Experience with APIs to showcase results using commands like Curl or tools like Postman.

• Comfortable with discussion SSO and potential third product integrations.

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.  

• Active Employee Resource Groups (ERGs) to engage with. 

• An equitable work environment. 

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton. 

Our employees highlight our:

• Ample Opportunities- “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 

• Positive Culture- "Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 

• Training and Tools- “All managers truly want you to succeed, and you are given great tools and training to be successful in