Front Desk Specialist

The Front Desk Specialist will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the Specialist will run, review and print reports to complete daily assignments.

COMPANY BENEFITS: 

• Growth Opportunities & stability
• 401K
• Comprehensive Benefits-Medical, Dental &Vision Plans
• EAP-Employee Assistance program
• PTO
• Discounts through IHG, company Perks website & FREE Vacation POINTS using ClubGO and more....

ESSENTIAL DUTIES AND TASKS:

• Facilitates the overall guest experience from check-in through check- out; handles complex technical tasks including room changes, inventory moves and folio adjustments as necessary; creates and issues keys while ensuring the safety and security of all owners and guests. Answers all incoming calls and reservation inquiries
• Ensures that each interaction exceeds the expectations of our owners and guest. Answer all guest inquires. If unable to respond as an expert, will identify the appropriate resort personnel to assist. Clarifies needs and reacts accordingly; recognizing and initiating solutions to owner/guest concerns with a sense of urgency and to their satisfaction
• Maintains and is responsible for a house bank, performs end of day reporting of receipts, and cashes owner/guest checks; calculates visit costs, verifies customer’s credit, and establishes how the customer will pay for the accommodation
• Communicates with Housekeeping, as appropriate to expedite the cleaning of units
• Performs other duties as assigned

EDUCATION and/or EXPERIENCE

• High School Diploma or GED
• Must have a minimum of one year of Customer Service experience, preferably in a resort/hotel Front Office environment
• Bilingual a plus

QUALIFICATIONS

• A commitment to providing outstanding customer service
• Knowledge of Microsoft Office Suite
• Able to acquire a clear understanding of timeshareware applications
• Basic knowledge of office equipment required to perform the job
• Ability to establish and maintain effective working relationships with co-workers and leaders
• Demonstrates a professional business appearance and upbeat, pleasant personality
• Strong problem-solving skills
• Capable of seeing a task through to completion
• Strong organizational skills
• Excellent verbal and written communication skills
• Fluent in the English language
• POSITION REQUIRES ABILITY TO WORK BETWEEN THE HOURS OF  7am-11 pm MON-SUN
• MUST BE AVAILABLE TO WORK WEEKENDS & HOLIDAYS!!!