IT Analyst, Content Collaboration Platforms

Brown and Caldwell, a nationwide environmental engineering and construction firm, has an exciting opportunity for a Digital Services Content Collaboration Analyst position.  The Content Collaboration Analyst will support document management and provide collaboration platform support by way of platform administration, user training and support, collaboration with the BC Help Desk, and close collaboration with external vendors. We are looking for a self-starter individual who thrives in a dynamic work environment, and whose enthusiasm, creativity, organization, and winning attitude can contribute to the success of our high-performance team. This individual will report to and partner closely with our Digital Services Content Collaboration Platform Solutions Manager. 

Responsibilities

• Enhance and extend current capabilities of the content collaboration platforms used at BC; competencies include, but not limited to SaaS and PaaS document management and content collaboration platforms, customer support, storage, compute security, disaster recovery, and business continuity.
• Operational excellence – close collaboration with the BC Helpdesk to: communicate and support changes/updates, train support resources, platform configuration and updates.
• Vendor collaboration – work closely with BC Vendors to implement, maintain, and support content collaboration platforms and related tools.
• Contribute to and ensure execution of the Content Collaboration team’s roadmap initiatives by both independently and collaboratively leading and completing assigned projects/tasks.

• Serves as a technical leader on content collaboration platforms, content management procedures, methodologies, environments, and applications.
• Continually grow skills in the areas of content collaboration, design collaboration, internal communications, and business process optimization.  

• Collaborate within Digital Services and BC business partners on design and build of next generation content collaboration. 

• To abide by change control procedures in-line with company best practices and policy 
• Interact with business and other IT teams to answer questions, resolve problems, and address requests with a superior level of technical support. 
• Work with leadership teams to develop technology strategies and roadmaps 
• Act as a key contributor to teams that define, review, and approve requirements for the business needs, including advising the Executive Committee as requested.
• Undertake trend analysis for own area(s) of responsibility, making recommendations and implementing changes, as appropriate within the company’s strategic direction 
• Document and ensure existing and new solutions maintain CIS security compliance. 
• Ability to work efficiently on multiple projects  
• Routinely present to internal customers, tailoring content to audience needs  
• Provide consulting in business and user needs.
• Propose, influence and drive solutions to complex business problems.
• Lead / drive required system upgrades, improvements or identified limitations.
• Work remotely and independently as needed.

Qualifications

Minimum:

• BA/BS in Information Technology, Computer Science, relevant discipline or four years of relative working experience
• 5 years of similar job-related experience in business collaboration platforms, IT or Engineering support fields.
• Experience in working with both Bentley and Autodesk design products (AutoCAD, MicroStation, Revit, etc.)

• 5+ years managing 3rd party suppliers & service provider relationships across multiple sites & technologies. 
• 5+ years managing/Cloud Compute, Storage and Security related Projects and Operations  

• 5+ years in Information Security Best Practices 
• Expertise with PowerShell / JSON / Python 
• Strong knowledge and understanding of content collaboration concepts, features, and functionalities.
• Excellent communication, collaboration, and leadership skill
• Ability to manage tasks and project work and prioritize effectively.
• Ability to troubleshoot and solve complex technical problems.

• Team player with drive and enthusiasm  
• Willing to self-invest to grow technical skills 
• Resilient individual capable of dealing with typical tensions that arise within an IT service environment  
• Excellent analytical and problem- solving skills including root-cause analysis. 

Desired:

• Able to comprehend, communicate and implement collaboration s