Caregiver Team Lead

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development
• Tuition assistance

Nature of the Job: The Team Lead is responsible for ensuring satisfaction of clients through delivery of quality care and care coordination with more immediate starts of care and less disruption with call outs. 

Scope of Position: Reports to the Care Manager.  This is an hourly position.  

Knowledge and Skills Required: The appointed-Team Lead for the agency must meet the following qualifications:

1.      Self-starter who are energetic, upbeat, organized, passionate about our services and willing to do whatever it takes to get a job done.2.      Good communication skills with the ability to work effectively with a wide range of clients 3.      The ability to work with all skill level of clients and situations4.      Clean, professional image, behavior and demeanor are always expected.5.      Committed to providing the highest level of care.6.      Able to communicate with clients, and office staff as needed.7.      Must be reliable, on time, flexible with very little advanced warning and accountable for duties/tasks assigned.8.      Willingness to learn and adhere to agency policies on an on-going basis.9.      Must be able to work at least every other weekend.10.   Must have demeanor and social skills that would enable them to communicate well with clients to achieve favorable outcomes11.   Current CNA certificate unless approved by CEO

Major Responsibilities:

1.      Be a role model – demonstrating professional behavior, dress and always following all company policies.2.      Start all new cases with new clients and assist with training the permanent caregivers once assigned.3.      Minimize drama and conflicts with any client and/or caregiver situations4.      Be available daily for your duties and clients as they are assigned.5.      Assist with office/field operational items if caregiving is not needed on particular scheduled day.6.      Communicate with ALL members of the team immediately and effectively in any emergency situations7.      Respond timely to all phone calls and text messages.8.      Maintain confidentiality of agency, employee, and client matters.  Follow all HIPAA laws9.      Update Care manager on any situation immediately if client has a compliment or complaint about any situation 10.   Report any critical incidents or complaints to Care Manager immediately.11.   Back up training coordinator as needed for skills training for new caregivers.12.   Any other duty requested to maintain the operations of the business.

Experience and Training:

1.      Minimum of 2 years of working with clients/caregivers.2.      Minimum of two years of experience, including at least 1-year experience in a specific field assisting seniors and/or disabled clients.

Working Conditions:

1.      Able to work an average of 40+ hours per week.2.      Able to bend, climb, stoop, and stand an average of 5 hours per day.3.      Able to lift clients as needed for job4.      Able to use tools necessary for job.5.      Able to communicate effectively.6.      Ability to work in the office and in client’s homes.7.      Able to drive a vehicle and have valid driver’s license8.      Able to work with a wide variety of people.

Work Hours:

·        7:00 a.m. to 8:00 p.m. up to 40 hours, Monday through Friday with 2 days off during the week every other week and every other weekend.·        Occasional evenings may be required·        On call duties will be regularly required. Compensation: $17.00 - $19.00 per hour

Homewatch CareGivers  offers the comprehensive home care services and we believe that exceptional training means a more rewarding experience for you and better care for clients. Homewatch CareGivers is a premier provider of in-home care services for people of all ages, including seniors, children, veterans, the chronically ill, and those recovering from medical procedures.

 

Our care philosophy is based on finding interesting, innovative ways to empower clients and help them feel engaged and respected. We start by making sure our caregivers and office staff are confident and empowered, too. Our Homewatch CareGivers University is a professionally-developed training platform designed to give you the tools and resources you need to make the very most of your time with clients and gain the most satisfaction from your job. It includes online accredited courses to help you meet the training requirements you may need to stay current with caregiver certification and licensure . The more prepared you are, the more secure you feel in your daily work.

 

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