Director, Americas Business Operations

Job Profile Summary
Leads Americas business toward strategic goals and objectives. Responsible for leading organizational and operational functions of the Americas business Unit to provide predictability, clear visibility, greater efficiency and increased quality on output. Ensures the development and execution of an appropriate business strategy, owns key operational processes, and works with departments both across the business unit and within other business units to ensure business goals are being met, including  key metrics of revenue, profit, cash and customer experience administration. Continuously keep updated on products, services and competitive industry dynamics

Career Level Summary

• Provides leadership and direction through managers, senior managers and senior professional staff
• Is accountable for the performance and results of a functional area, team or region
• Executes business plans and contributes to the development of cross-functional strategy
• Decisions are guided by business unit or organizational strategy and priorities 

Critical Competencies

• Business Management – demonstrated end to end business knowledge across all key functions to run the business.
• Executive leadership – Ability to work with Senior Executive level establishing Strategy, Rules of Engagement and gain concurrence across business functions.
• Customer Knowledge: Demonstrates knowledge of customer's organization structure, business strategy and challenges, product/service offerings, key leaders and industry.
• Relationship Management: Cultivates business relationships, partnerships and alliances internally, externally and virtually.
• Negotiation and Influence: Engages in discussion to reach an agreement and create outcomes, affecting the action, behaviors, or opinions of others.
• Technical Knowledge of Products: Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.
• Systems Thinking: Takes a whole systems approach to analyze business issues and implements holistic solutions, ensuring that linkages between structure, people, process and technology are made.

Key Responsibilities

• Establishes goals and objectives of Americas operations ensuring alignment with the business unit and works cross functionally with other business leaders, and works on business issues that affect and improve Rackspace as a company, in addition to their team’s goals.
• Works with departmental leaders directly to provide solutions on a variety of programs that are mission critical to the on-going success of the business.
• Assesses structures and procedures making changes, where necessary, to ensure that objectives are met.
• Drives resolution of strategic issues affecting current and future business.
• Manages relationships with internal and external strategic partners. Accountable for core operational processes, such as capitalization, workforce planning, reporting, and budget management, and insures that weekly, monthly, quarterly, and annual business activities occur on-schedule.
• Creates, deploys, and insures continual operation of core business processes.
• Works on problems of diverse scope where data requires complex analysis.

Knowledge

• Advanced knowledge of P&L Management, business management, operations management, Customer Management, and Financial Management.
• Advanced knowledge of transformation management, Strategic planning, Business process and tools management

Skills

• Leads through subordinate managers and senior professional staff; contributes to the development of functional / operational long-term strategy and develops annual business plans to ensure alignment
• Applies broad industry knowledge and commercial awareness to drive financial performance
• Directs the resolution of highly complex or unusual business problems applying advanced critical thinking
• Establishes collaborative relationships across the business.
• Negotiates with senior leaders across the business
• Exercises sound judgment; makes appropriate decisions considering the relative costs and benefits of potential actions.
• Leads both direct and cross functional matrixed teams to meet goals of business

Education

• Bachelor’s degree in business, engineering, or related field required.

Experience

• 10 – 15 years of relevant work experience
• A minimum of 5 years of experience in direct people management

Travel

• Occasional travel, less than 10%.

Physical Demands

• General office environment.
• Require long periods sitting and viewing a computer monitor.
• No special physical demands required.<