Director - Agent Platform Team Lead

Pfizer’s Chief Digital and Technology Office (CDTO) leads the transformation of Pfizer into a digital powerhouse that will generate patient superior experiences which results in better health outcomes.

The Data and AI Platforms team, which is part of the Artificial Intelligence COE organization is responsible for the creating a seamless experience for analytics experts to harness the potential of big data, machine learning, and interactive analytics through a unified platform across the enterprise – from scientific/clinical to commercial across all Pfizer geographies.

Part of the Data and AI Platforms team are a group of Platform Engineers who are responsible managing components that form the enterprise pro code ai agent platform.   This platform will be the digital engine that brings together investments we have made into a unified experience for colleagues that take us to the next level of value creation.  It powers next generation insights by developing enterprise-grade data foundations, allowing data to flow horizontally, enabling a versatile analytics environment, and embedding insights into day-to-day work to create a digital, data-driven culture.

In this role, you will act as the capability lead, product owner, and team lead for the Pro code ai agent platform that serves a diverse group of colleagues – ranging from novice business analysts to expert data scientists – across the enterprise.  The role will require the ability to flex between technical engineering of the platform and hands on working knowledge creating pro code ai agent applications as a user of the platform.  You will also be accountable for a team of 5 colleagues.

You may have a software development background, or an engineering background or you were raised in a modern data analytics culture from the start of your career. You will have the ability to work with technology vendors, support resources, delivery partners, Pfizer stakeholders, and apply emerging and traditional technologies for analytics improvements in support of enterprise analytics platform strategy.

ROLE RESPONSIBILITIES 

• Responsible for the design, engineering, security, compliance, release management, governance, financial management, product roadmap, and service / operational oversight of pro code ai agent platform
• Relationship management and oversight of external partners / technology suppliers (including software license and cloud hosting agreements) 
• Partnering with senior leaders to understand business objectives and influence solution pattern to standard enterprise analytics pattern. 
• Lead enterprise-wide pro code ai agent technical oversight and mentorship for geographically dispersed colleagues and contracted team members 
• Technical coordination and collaboration with Pfizer Digital service providers both within and outside the AI CoE team: Digital Client Partners, Digital Architecture, Digital Creation Centers, and Enterprise Platform and Security teams.   
• Partner with User Success team to maintain key informational content, drive platform adoption, and champion a strong user community 
• Fostering an engineering culture of high performance, collaboration, and continuous improvement.
• Oversee the operations of global enterprise pro code ai agent environments globally – and supporting self-service tenants:
• Automate operation, installation, and monitoring of the pro code ai agent ecosystem components in our infrastructure stack
• Manage and resolve critical support issues with a high degree of technical complexity.
• Ensure document knowledge in the form of incident notes, technical articles, and contributions to knowledge bases or forums within specific areas of expertise.
• Measure and monitor service and support performance and health (SLAs, KPIs, etc.) 
• Collaborate with engineering and support teams on platform lifecycle management 
• Develop and maintain operational run-books and training curricula for support teams 

 BASIC QUALIFICATIONS 

• Bachelor's degree in Computer Science, Statistics, or related field
• At least 8 years of professional experience
• At least 5 years engineering or technical role experience, ideally involving a complex and rapidly evolving software/product
• Proven track record of executive level presentations and ability to effectively communicate to multiple audiences and partners
• Oversee, coach, and mentor a development team of 5 colleagues
• Grit when faced with technical issues - you don't rest until you understand what is happening and why things are not working.
• Excellent problem solving and analytical skills with an aptitude for learning new technologies.
• Excellent verbal and written communi