Digital Customer Success Manager

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Gannett Co., Inc. (NYSE: GCI) is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a scalable, growth focused media and digital marketing solutions company. We endeavor to deliver essential content, marketing solutions, and experiences for curated audiences, advertisers, consumers, and stakeholders by leveraging our diverse teams and suite of products to enrich the local communities and businesses we serve. Our current portfolio of trusted media brands includes the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. Our digital marketing solutions brand, LocaliQ, uses innovation and software to enable small and medium-sized businesses to grow, and USA TODAY NETWORK Ventures, our events division, creates impactful consumer engagements, promotions, and races. Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application on Gannett Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.gannett.com


Ready to elevate your career and have a blast doing it?

Join us as a Digital Customer Success Manager, where you’ll be the driving force behind our client relationships—managing advertising campaigns across Search, Display, Social, and our proprietary digital media. You’ll be the trusted partner to ensure our clients’ marketing goals aren’t just met—they’re exceeded.
• What You’ll Do:
• Be the Client’s Go-To Partner:
Serve as the primary post-sales contact, addressing client needs and ensuring campaign success through performance insights and data-driven recommendations.
• Lead with Marketing Expertise:
Leverage your knowledge of digital marketing—both established and emerging—to collaborate with Sales and Campaign Optimization teams, identifying opportunities that boost ROI.
• Thrive in a Fast-Paced Environment:
Navigate the evolving digital landscape with agility, working cross-functionally to keep strategies aligned with client goals and market trends.
• Why You’ll Love It Here:
• Client-Centered Impact:
You’ll be a strategic advisor, helping clients achieve real results and long-term success.
• Team Collaboration:
Work hand-in-hand with Sales and Optimization teams to deliver seamless, effective solutions.
• Dynamic Growth:
Stay ahead of the curve in a constantly evolving industry, with opportunities to learn and grow every day.
• What You Bring:
• 1+ years of experience managing online/digital advertising campaigns
• Client-facing experience (preferred)
• Google Ads and Google Analytics certifications (preferred)
• Bachelor’s degree or equivalent experience
• Proficiency in Microsoft Office tools (Outlook, Excel, PowerPoint)
Sound like your kind of challenge?
Apply now and let’s make great things happen—together.
#LI-REMOTE
#LOCALiQ
#LI-LL

The annualized base salary for this role will range between $45,000and $60,000.  Variable compensation is not reflected in these figures and based on the role, may be applicable. Exact compensation may vary based on skills, experience, location, and union representation, if applicable.


Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with Gannett Co., Inc. Applicants who require such acc