HR Process Innovation Architect

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We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

This role serves as a link between HR functions and technical resources by gathering requirements from functional users to translate their needs to technical parameters to aid in the accurate delivery and implementation of HR technology solutions. A key aspect of the position is partnering with stakeholders to prioritize projects aligned with business strategy and objectives, considering resource and time limitations. The ideal candidate will apply lean methodologies, continuous improvement concepts, and a consultant mindset to drive efficiency, improve processes, and support the strategic goals of HR and the broader organization. The individual in this role will develop a deep understanding of diverse HR and business functions through collaboration to achieve organizational goals.

Key Performance Indicators:

• Ensure on-time completion of projects and initiatives

• Improve business efficiency and effectiveness by leveraging technology

• Manage change through effective leadership, proactive communication, and education of affected users

• Drive customer/stakeholder satisfaction through effective communication, expectation-setting, and execution

Principle Duties and Responsibilities:

• Interface between functional users and technical resources to gather, translate, and communicate requirements

• Work with peers, leaders, and cross-functional partners to prioritize projects and partner with the business to plan around limitations

• Analyze HR data to identify trends, gaps, and opportunities for improvement 

• Perform ongoing reviews of business processes to identify areas for improvement and develop optimization strategies

• Ensure process documentation  is created and kept up to date (SOP’s, job aids, etc.)

• Evaluate potential system solutions considering efficacy, level of effort, alternatives, and downstream impacts

• Build and maintain project roadmap for supported functions

• Lead projects aimed at optimizing HR systems, tools, and procedures

• Coordinate testing and validation for technology implementations 

• Apply concepts of continuous improvement to existing processes and configuration

• Apply lean methodologies to remove wasted steps and create efficiency

• Develop reporting (in partnership with HRIS) to support required business process analysis

• Assist leaders with managing change by providing guidance and support to ensure successful adoption of new processes and technologies 

• Identify inefficiencies and propose solutions to improve HR processes and workflows.

• Maintain up-to-date records reflecting changes and improvements.

Required Experience:

• 5+ years of experience in Human Resources, IT, or other functions with transferrable skills

• 2+ years of experience focused on corporate program management or technology project leadership

• 2+ years experience in Workday or similar complex cloud-based HR software

• 1+ years of experience in organizational efficiency and continuous improvement preferred

Required Leadership Traits and Characteristics:

• Excellent communication and interpersonal skills.

• Ability to balance and prioritize multiple complex projects.

• Proficiency in project management and change management practices.

• Strong analytical skills and experience with data-driven decision-making.

• Extremely attentive to accuracy and detail

• Excellent interpersonal, communication, and customer service skills

• Communicates effectively with large, multi-level teams, including the ab