Workforce Support Services Quality Coordinator

Career TEAM is a leading workforce development organization on a mission to transform lives.  We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country.  At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Position Title: Workforce Support Services Quality Coordinator

Pay range: $45,000- $55,000

Job Description:

The Workforce Support Services Quality Coordinator is responsible for reviewing, verifying, and processing support service requests to ensure accuracy, completeness, and compliance with program guidelines. This role involves approving eligible requests, redirecting incomplete or incorrect packets to case managers for correction, and maintaining high-quality standards in all documentation.

The coordinator will manage a high volume of inquiries related to support services, providing clear, timely, and professional responses to internal staff and stakeholders. This position requires exceptional attention to detail, strong organizational skills, and the ability to work efficiently in a fast-paced environment while maintaining accuracy and confidentiality.

Key Responsibilities:

• Review and assess support service requests for accuracy, completeness, and eligibility.
• Approve qualified requests and return incomplete packets to case managers with clear
  guidance for corrections.
• Track and document all actions taken for quality assurance and compliance purposes.
• Respond promptly to a high volume of inquiries regarding support services, policies, and
  Procedures.
• Collaborate with case managers and other workforce staff to ensure timely resolution of
  Issues.
• Maintain up-to-date knowledge of program guidelines and quality standards.

Qualifications & Skills:

• Proven experience in quality review, case management support, or administrative
  Processing.
• Exceptional attention to detail and accuracy in reviewing documentation.
• Strong organizational and time management skills to handle high-volume workloads.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a team environment.
• Proficiency in data entry, recordkeeping, and relevant software
• Adobe, TEAMS, Microsoft applications (word, Excel, PowerPoint), Laserfiche, Outlook

About Career TEAM:
Founded in 1996, Career TEAM, LLC is a private workforce development organization.

Career TEAM’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career TEAM has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA").  Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits a