4X10 Customer Service Agent (4-Days, 40hrs./wk)

LOCATION

Wichita, KS

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

BENEFITS & PERKS

LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

 

We’re seeking dedicated Customer Service Agents to join our team. In this role, you’ll support inbound customer service, help desk, and back-office operations for both commercial and public sector clients. You’ll be the voice of some of the world’s most recognized brands, assisting customers with product questions, process guidance, and basic technical troubleshooting.

 

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.  In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.  

 

Key Responsibilities:

• Handle inbound and outbound customer interactions with professionalism and empathy
• Understand customer needs and provide effective solutions
• Research and resolve issues using internal systems and cross-departmental coordination
• Accurately document customer interactions and claims
• Follow client-specific procedures, scripts, and compliance requirements
• Use available tools and training to answer questions and manage accounts
• Escalate complex issues appropriately to ensure resolution
• Stay up to date with program changes through training and team meetings
• Maintain consistent attendance and punctuality

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. 

 

Qualifications

• Must be 18 years or older with a high school diploma or equivalent
• Strong communication and organizational skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office and Windows OS
• Dependable and punctual with a strong work ethic
• Problem-solving mindset with a customer-first attitude
• Ability to multitask and work independently in a fast-paced environment
• Team-oriented with excellent interpersonal skills

 

Preferred (Not Required)

• 1+ year of experience in customer service, tech support, sales, chat, or administrative roles
• Experience in state or federal work environments

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.  Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening.  Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

 

What You Can Expect from MCI:

We understand the importance of balance and support