Customer Manager

Summary

Customer Manager

 

We are looking for a dynamic and detail-oriented Customer Manager to support sales initiatives, build strong retailer relationships, and drive brand success within natural independent stores. This role is ideal for someone who thrives in a fast-paced environment, excels at client interactions, and is committed to ensuring seamless promotional execution.

 

Key Responsibilities:

• Cultivate and manage relationships with natural independent retailers, ensuring optimal product placement and engagement.
• Drive sales by selling in promotions and presenting new items to store partners.
• Validate in-store events with real-time photo documentation.
• Conduct shelf scanning to ensure product compliance and availability.
• Participate in scheduled client and internal team calls to align on strategy and performance.
• Review promotional contracts for accuracy and submit them to distributors and HQ retail partners.
• Address purchase order (PO) issues and resolve distributor-related concerns efficiently.
• Organize and execute client ride-alongs in the market to enhance brand visibility and store engagement.

 

Qualifications:

• 2-4 years of sales or customer management experience in retail or consumer goods.
• Excellent interpersonal and communication skills to foster strong relationships with clients and retailers.
• Detail-oriented with strong problem-solving and organizational abilities.
• Ability to work independently and handle multiple priorities effectively.
• Familiarity with natural/organic product sales is a plus.

 

Job Will Remain Open Until Filled

 

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Essential Responsibilites

• Drive our clients’ business at assigned customer. Increase distribution, grow sales dollars/units/share/other KPI’s, while staying within budget guidelines • Manage and coordinate Sales Activities, through sales analysis of customer data, sales planning, and sales presentation.• Conduit between Customer(s), Key Account Managers and Clients through product line presentations, new item presentations, display selling.• Manage and delegate KAM and Client Divisional Initiatives (i.e. achieving parity pricing vs. inline and competition, maintain up to date Team Business Trackers, photo request presentation, and special requests). • Secure/ensure timely and accurate responses from customer(s) to KAM Team/Clients which includes promotion forecast.• Manage selling recommendations from the customer(s) to grow and build the business long-term.• Attend and present in client meetings at designated customer(s)• Attend and present in Management Team meetings.• Conduct and manage customer(s) meetings focusing on client promotional events, displays, etc. • Build relationships with buyers and support departments at customer, works with KAM to recommend growth plans, execute plans, assist with tactical issues such as PO’s, cost changes, contract execution and ensuring retail/merchandising execution.• Develop and leverage relationships with key influencers and decision makers in assigned customers.• Sell displays, period promotions, present business reviews, and new item introductions.• Build and present product distributions based on previous performance using the customer scan data. • Present pricing disparities in assigned customer based on client recommendations; achieve parity pricing inline and vs. competition.• Take weekly photos based on client request and needs.• Acquire weekly pricing for clients based on their product (s). Client Quota Achievemento Meets or exceeds Client’s goals for sales, distribution, share, pricing, shelving, and promotional volumeo Launches strategies to pursue new opportunities

 

Client KPI’s AchievementImplements retailer headquarter calls and penetrate key positions at the retailer to: o Achieve sales goals by managing and maximizing manufacturer marketing and promotional funds while staying within financial guidelineso Ensure that all retail pricing and indirect order guides within the division is updated by regularly correcting discrepancieso Secure Client approved schematics for all Clients’ brands by pr