Project Management Assistant - Eurofins Environment Testing America - Barberton, OH

Company Description

Eurofins Scientific is an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment and pharmaceutical products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the key emerging players in specialty clinical diagnostic testing in Europe and the USA.

Group's key figures are approx. 5.4 billion Euros turnover, over 900 laboratories across 55 countries and about 60,000 staff.

Job Description

This position is in our Barberton, Ohio Laboratory. Hours are M-F 8am-5pm

 Project Management Assistant responsibilities include, but are not limited to, the following:

• Project set-up:
  • Creates bottle orders
  • Schedules courier or field sampler, if needed
  • Confirms non-Eurofins TestAmerica subcontract labs are on the approved list and set up as vendors for existing work
• Sample Receipt:
  • Reviews log-in
  • Sends client sample receipt confirmation
  • Reviews draft invoice
  • Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
• Reporting:
  • Creates and issues final report by client due date
  • Issues final data package
  • State reporting forms and submission
  • DMR Forms
  • EDD checkers
  • Data upload
  • Compiles case narrative
• Invoicing:
  • Reviews final invoice before issuing to client
  • Generates credit/debit memos as needed
  • Submits credit/debit memos for approval
  • Submits approved credit/debit memos to client, if needed
  • Submits revised invoices

Qualifications

Basic Minimum Qualifications:

• Associates degree from an accredited university; four years client-relationship/client service experience may substitute for degree
• Environmental Science background preferred
• 1-3 years business experience required
• Bench chemist experience is a plus
• Authorization to work in the United States indefinitely without restriction or sponsorship

The ideal candidate would possess:

• Program specifications and laboratory procedures
• Knowledge of environmental regulations and work acceptance policy
• Process improvement methods
• Laboratory methods and techniques
• Process improvement methods
• Computers, word processing, database software
• Possesses general mathematics skills
•  Eurofins TestAmerica’s Quality Assurance Program Plan (QAPP)
• Basic Knowledge of Laboratory LIMs
• Customer service/client relations
• Possesses negotiation and conflict resolution skills
• File maintenance/organization
• Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
• Proven client service skills
•  Employ customer service skills to resolve client problems
• Communicate effectively at all levels of the organization
• Confront and successfully resolve day-to-day problems
• Maintain professional demeanor when working with clients
•  Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
• Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.
• Strong computer, scientific, and organizational skills
• Excellent communication (oral and written) and attention to detail
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude
•  Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies

Additional Information

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work.  We offer excellent full-time benefits including comprehensive medical coverage, life and disabilit