Customer Care Consultant - Parking Tickets and Tolls

Join our energetic Parking Tickets and Tolls team as a Customer Care Associate! In this role, you’ll deliver exceptional, personalized service while expertly researching and resolving complex ticket and toll cases. You’ll handle customer and dealer inquiries, process transactions, maintain customer files, perform reconciliations, and tackle a variety of daily operational tasks. Thrive in our fast-paced, collaborative environment, where your contributions are valued and your growth is supported. We’re committed to investing in your career, offering exciting opportunities for advancement and development. Ally Work Locations for this role are Jacksonville, FL only.

• Resolve customer requests from internal and external clients in a high-volume environment via phone, email, and written correspondence.
• Deliver world-class customer experiences by establishing rapport, presenting positive interactions, and striving for one-call resolution.
• Ensure all processes are completed thoroughly, accurately, and in compliance with policies, procedures, and legal requirements.
• Demonstrate urgency and efficiency in handling tasks while meeting service levels, turnaround times, and volume requirements.
• Navigate multiple computer systems to conduct acco