Lead Advisor, Remarketing

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Lead Advisor, Remarketing to join Element Fleet Management.   As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.  

At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are you :

• An effective problem solver with the ability to work in a fast-paced environment?
• Able to work under pressure, using tact, discretion and good judgment?

As the Lead Advisor, Remarketing, you will ensure 3rd Party remarketing process challenges are managed time- and cost-efficiently, ensuring an excellent customer experience with Element and its auctions providers.

A Day in the Life

• Interface with customers to understand their issues, resolve them and explain sale policies/processes
• Assist team members/business members with complex issues by providing guidance and navigation towards tools and methods that will bring closure to the issue
• Direct daily workflow and inquiries from customers, employees and business partners
• Assist with pickup resolution/support for specialty assets.  Serve as escalation point for customer issues and complaints
• Lead and maintain exception report creation with team members, distribution and resolution processes
• Pull reports and maintain metrics
• Assist with periodic analysis of performance and recommend solutions for improving processes/performance
• Direct/support the training of new customers and assist in the training of new team members and answer questions regarding process and policies

Qualifications

• Bachelor’s degree or equivalent work experience
• 3 + years of experience in asset management, specifically automotive remarketing

Knowledge and Competencies

• Demonstrated experience with the ability to lead, motivate and inspire employees to perform at their highest levels to achieve departmental goals and objectives
• Strong organizational planning, decision making, execution and proven analytical skills required
• Ability to work under pressure, using tact, discretion and good judgment to respond to all requests in a professional and courteous manner
• Possess excellent verbal and written professional communication skills
• Solid PC skills (Word, Excel, PowerPoint) and user level application knowledge, data entry and typing skills and be familiar with general office equipment
• Technical aptitude to learn and adapt to programs and apps designed specifically for Element Fleet Management
• Excellent organizational and detail orientation skills with ability to handle multiple priorities
• Excellent skills in project management
• Experience with auto auction processes desirable

The hiring base salary range for this position is $51,600 - $71,000 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. 

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
 

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, e