Bilingual Client Support - Affiliate Channel

This role is intended for fluent Mandarin-Chinese speakers, including reading and writing.

Are you ready to go uP? 

• We are named in Top Workplaces NYC for 2024
• We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024
• We were awarded as a Growth Accelerator on the CO-100, an exclusive list that the U.S. Chamber of Commerce recognizes as America's top 100 small and medium sized businesses

Want to learn more about our company events?

Click here: http://www.linkedin.com/in/lightup-universal-processing-62409b297 

Why Should You Join Universal Processing?

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You are given one month on-the-job paid training
• You get medical, vision, and dental coverage, generous PTO, and 401k
• We offer periodic performance review for potential salary increase

Compensation: This is a non-exempt position, with $3,150 during the probationary period. Upon successful completion of the probationary period, the base rate will increase to $3,500.

Role Summary: The Client Support - Affiliate Channel role is a fully onsite position in our Plano office, 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.

Responsibilities:

• Processing client applications for different credit card processing services, and inputs client information by using company client management system.
• Listening and responding to customers’ concerns and needs; identifies customers’ requirements and provides the appropriate solutions.
• Checking to ensure that appropriate changes were made to resolve clients’ problems.
• Keeping records of clients’ interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
• Serving as a liaison or translator between merchants and Priority Payment System or FirstData to resolve funding or terminal issues.
• Providing technical assistance and support for incoming queries and issues related to terminal hardware.
• Scheduling work to ensure accurate phone coverage, monitors priority of calls and shifts escalated calls to assure resolution of problems.
• Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.

Qualifications:

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Mandarin-Chinese is required, including reading and writing.
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner
• Able to take initiative to solve problem effectively
• Self-motivated to learn new systems and installation of products
• Able to accomplish tasks before deadlines and be detail-oriented
• Able to work efficiently as part of a team and as an individual
• Proficient with Excel and Word

About uP:
Since 2003, Universal Processing has dedicated itself to growing the unique n