Conversational AI - Tech Lead

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

Own, oversee, and drive the strategy of the development, implementation, assessment, and support of one or more environments, applications, or platforms for KeyBank’s Voice and Chat Automation team.

ESSENTIAL JOB FUNCTIONS

• Independently develops and sets best practices for developing clean, maintainable, testable code for work assigned; performs code reviews for all levels of engineer.
• Creates, reviews, and approves technical documentation, specifications, and project artifacts with engineers
• Serves as the deep technical expert on the team; supports junior engineers and mentors as the go to resource on the team.
• Evaluates and makes decisions on new technologies and how they fit into the product solutions.
• Applies, and proactively prepares to ensure, proper security standards for code development are followed.
• Displays outward thinking, develops strategies for the full software development life-cycle of new and emerging technologies and demonstrates the viability; owns recommended technologies, maintain budget constraints, and ensure communication and awareness of implemented technology
• Creates, reviews, and approves technical documentation, specifications, and project artifacts with Sr Engineers
• Recommends standards and best practices across the entire bank for technology.
• Define high-level application platform architectural guidelines and articulate reasoning and trade-offs for choices to business owners
• Deep understanding of the business; drives, formulates and designs complex solutions to anticipate and meet business needs.

REQUIRED QUALIFICATIONS

• Bachelor's degree
• 10 years of related experience
• Proven experience defining complex technical designs and solutions
• Large-scale development in multi-platform environments
• Experience in application architecture role
• Expertise with NodeJS and Event-driven architecture
• Expertise with Kafka
• Expertise with systems integration via SOAP & REST services and microservices
• Experience with package management tools like Maven and NPM (node package manager)
• Strong analytical skills with the ability to assess new and unfamiliar issues and work through potential solutions, issues, and risks
• Ability to work in both a waterfall and agile delivery environment
• Excellent interpersonal, networking, communications and organizational skills

PREFERRED QUALIFICATIONS

• Expertise in architecture and development of Conversational AI applications using Google DialogFlow and Google CCAI
• Working knowledge of Genesys Contact Center platforms (PureEngage and/or Genesys Cloud) in delivering Contact Center solutions
• Working knowledge and experience in delivering Agent Assist capabilities using Google CCAI
• Working knowledge and experience in delivering Advanced Analytics leveraging Google Cloud
• Experience with Gitlab and GIT
• Experience with GCP, Docker and Kubernetes
• Experience with Redis and Relational Databases (Postgres and Big Query)
• Experience with Continuous Integration/Continuous Delivery environment, utilizing automated testing, as well as Test Driven Development
• Experience with React/Angular/Other JavaScript Frameworks and Bootstrap client-side frameworks
• Experience with testing tools like CYARA, Junit or Selenium
• Experience delivering technology solutions in the Financial Industry

COMPETENCIES

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Innovation: Knowledge of the value of innovation; ability to create and develop new ideas for answers to work-related problems that improve the performance of the organization.
• Cross-Team Integration: Understanding of the importance of inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team.
• Decision Making and Critical Thinking: Knowledge of the decision-making proce