CUSTOMER SERVICE REPRESENTATIVE I - 73005973

Requisition No: 852168 

Agency: Department of Revenue

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005973

 Pay Plan: Career Service

Position Number: 73005973 

Salary:  $37,759.92 - $47,081.16 plus $1,268.76 Competitive Area Differential (CAD) / annually 

Posting Closing Date: 05/06/2025 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Customer Service Representative I (Revenue Specialist III)

West Palm Beach

This is an Internal Agency Advertisement

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY:

This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:  

• Currently employed with the Florida Department of Revenue.
• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions.*
• Experience communicating with others to gather information.*

SUBSTITUTIONS:

• *Relevant education may substitute for the required experience.

PREFERENCES:

• Experience with negotiation techniques in a business setting.

SPECIAL NOTES:

• This is a full-time position, standard workday of 8am – 5pm, Monday through Friday.
• This position may require you to work outside your regular work schedule, should there be a business need to do so.                      
• This role is eligible for part-time telework after you complete required training and reach an acceptable level of proficiency.
• Alternative Screening Criteria will be used in lieu of SVT.
• Responses to qualifying questions should be verifiable by skills and/or experiences stated on