Resource Center Specialist (Hybrid)

The work we do has an impact on millions of lives, and you can be a part of it.We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. Whether it’s in accounting, claims, IT, investments, legal, marketing, operations, sales, or another department, come be part of a company where you can accomplish your goals while contributing to our social mission of becoming America’s most protective insurance company.  The Resource Center is a call center responsible for answering phone calls and emails from customers and agents regarding the status of their life insurance applications. Product Specialists in the Resource Center are trained to answer calls and emails regarding the life insurance application and underwriting process which includes but is not limited to: providing the status of life insurance exams, collecting information needed for the application review process, answering questions regarding the underwriting process and handling general forms questions. Each team member is responsible for achieving specific performance standards. To be successful in this position, you must have a passion for customer service and providing a high-quality customer experience by consistently projecting a professional and pleasant attitude, while also striving to provide accurate information at all times.  In addition, you must have excellent communication and decision-making skills with the ability to multi-task within a fast paced, team-oriented environment. We are looking for employees that have a thirst for new knowledge and a curiosity for the insurance industry. You will be expected to increase your job-related skills and grow your industry knowledge, which will help you progress through your career path.
Candidates must be available to work a 9:30a-6:00pm Central time shift beginning on 6/26. Training is 6-8 weeks and daily attendance during this time is mandatory. The hours during training are 8:00a-4:30p Central time.

Primary Job Responsibilities:

• Reviewing each case to ensure proper handling is completed. This includes, but is not limited to:
• Answering inbound telephone calls and emails from clients, agents and home office employees
• Maintaining accurate documentation of activity for each file
• Communicating with New Business Teams, Marketing, TeleLife, General Agencies, Agents and other Resource Center members regarding current status, problems/processes.
• Document reporting of underwriting-specific information and handle miscellaneous requests from other departments as needed or assigned by management

Skills Required:

• Associate degree or equivalent customer service experience
• Previous customer service experience in a Call Center environment is highly desired
• Excellent telephone, verbal, and written communication skills
• Knowledge of Life insurance industry a plus
• Ability to effectively and efficiently navigate through multiple programs and screens while assisting callers and providing accurate policy information
• Strong client focused mindset
• Ability to balance speed and accuracy
• Strong problem solving and decision-making skills
• Ability to work well in a team environment that is focused on accountability and reliability
• High aptitude for learning and growing within the Resource Center
• Proficiency in a Windows based environment (Office 365 & Microsoft Teams)

Protective’s targeted salary range for this position is $40,000-43,000 annual. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.

All candidates are required to complete a background check to include drug screen

Employee Benefits:  We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their