Director of Rooms

Description

The Director of Rooms is responsible for ensuring the operation of Guest Services, Housekeeping, and Laundry, in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• Provide basic housekeeping duties including changing the sheets, changing and arranging the towels, restocking toilet supplies, vacuuming, dusting, cleaning, and rearranging the room after guests check out
• Conducting daily room inspections to ensure all rooms are cared for according to brand and Island Hospitality Management's standards
• Notify supervisors of any damages, deficits, and/or disturbances
• Ensure that departments achieve or exceed guest's service expectations
• Control all purchases for the department, consistently aware of quality and cost
• Prepare team member schedules in accordance with budgets and business forecasts
• Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary actions
• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards.
• Prepare and conduct all front-of-house Rooms Division interviews and follow hiring procedures according to SOP's. Ensure that      all managers are in compliance with the standards in their interviewing and hiring procedures.
• Develop employee morale and ensure training of Rooms Division personnel.
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other      departments.
• Ensure implementation of all Hotel policies and house rules. Understand hospitality terms.
• Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the      Service Standards by Position Training Checklists for hourly staff.
• Monitor oversold dates to ensure the maximization of rooms revenue.
• Tour rooms operating departments daily, greeting employees and soliciting feedback.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. 
• Monitor and support the brands Guest Satisfaction tool.
• Monitor expenses to ensure expense control and maximize profit, using company tools as a control mechanism.
• Monitor and ensure compliance with SOP’s in Rooms and Loss Prevention.
• Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
• Monitor labor expenses through schedule processes and ensure budgeted productivity.
• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis,      and simple programming.
• Be knowledgeable of the current corporate and brand programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate and brand programs.
• Monitor all V.I.P.'s, special guests and requests.
• Ensure overall guest satisfaction.

Job Qualifications:

• Knowledge of budget preparation, payroll, and cost spending controls 
• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Training:

Island Hospitality is committed to employee development and displays that commitme