Supervisor (Balboa & Aero), Safe Parking Program

Position Title: Supervisor (Balboa & Aero)

Organization: Jewish Family Service of San Diego

Department: Safe Parking Program

Position Type: Full-Time 37.5 hours/week, Non-Exempt

Work Setting: Onsite

Reports To: Program Manager

Pay Range: $24 to $26/hour

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview: 

JFS is looking for a compassionate, mission-driven individual to join the Safe Parking Program team as the Supervisor. In this role, you have the opportunity to use your direct service experience and management experience to make a meaningful difference in your community and help change lives across San Diego. The Supervisor plays an integral role on the team and supports the entire agency by partnering with families & individuals living in their vehicles and working towards housing stability. This position reports directly to the Program Manager and works closely with the Safe Parking Case Managers and the rest of the Safe Parking team.

Responsibilities: 

• Identify service gaps/needs and collaborate with others to ensure coordination with the best resources to maximize client success
• Provide regular supervision to Safe Parking Case Managers
• Monitor and support the quality-of-service delivery and morale of case management staff
• Communicate routine program needs to Safe Parking Manager
• Resolve client concerns and conflicts and/or recognize when the situation must be escalated
• Work with Safe Parking Manager to ensure and arrange necessary staffing coverage
• Regularly review staff’s documentation efforts in electronic client records system
• Assist in compiling daily and monthly data for required reporting
• Work collaboratively with other JFS staff and service providers to ensure comprehensive services for program participants
• Conduct intake and assessments for new participants within 3 days of program enrollment
• Develop service plans with a focus on financial stability and re-housing
• Provide individualized resources and referrals to community programs to increase access to supportive services
• Provide regular and ongoing follow-up with clients on caseload
• Advocate for families and individuals living in their cars to support client-driven housing stabilization outcomes
• Understand current housing resources and social service supports in San Diego
• Engage in motivational interviewing and budgeting with families to support their transition to more permanent housing
• Support individuals with housing interviews and housing site visits
• Perform quality data entry using multiple documents needed to secure stable housing
• Other duties as assigned

Skills/Experience/Abilities That Are a Must-Have:

• At least one-year experience in a similar role working with housing/homelessness case management services, self-sufficiency services, or equivalent combination of training, education, and experience
• Excellent communication and desire to work in a team environment
• Knowledge of local social services/community resources
• Comfort in using a computerized client management system
• Experience working with persons in crisis, implementing brief interventions and researching for resources that address the impacts of poverty
• Sensitivity to cultural differences present in the organizations/programs service population
• Ability to show an unconditional positive regard for clients who turn to the Safe Parking Program for support
• Ability to offer problem solving, leadership, and customer service skills in a fast-paced environment
• Ability to work regular evenings hours and weekend day
• Comfort working in an environment where multiple languages are spoken

Skills/Abilities We’d Like You to Have:

• Bachelor’s degree in social w