Commercial Service Technician

The Commercial Service Technician is a senior level technician with advanced technical skills.  With strong knowledge of IPTV/VOIP, CAT 5/6, Networking, Wireless and fiber troubleshooting.

RESPONSIBILITIES:

• Install, maintain, or repair technology related systems, alarm devices, and related equipment, following blueprints of electrical layouts and building plans on commercial and residential properties.
• Mount and fasten control panels, door and window contacts, sensors, and video cameras, and attach electrical and telephone wiring in order to connect components.
• Install, maintain and/or repair and test data cable, and wiring and other security systems related hardware.
• Inspect installation sites and study work orders, building plans, and installation manuals in order to determine materials requirements and installation procedures have been met.
• Identify, troubleshoots and resolve hardware, software, and basic network related problems encountered by end-users of the network.
• Proficient installation of fiber optic and IP delivery theory when using IP, RF and test equipment, with signal meters, butt-sets, power meter and power source light, and other typical tools and test equipment.
• Test and ensure cable system operations, modern telecom video, voice, security, monitoring and data products and services at completion of installation.
• Perform troubleshooting, analysis and takes corrective actions on complex service affecting issues originating from the OLT through to all connected devices.
• Provides leadership and mentoring to lower level technicians and utilizes previous technical issue identification to develop processes and training to reduce re-occurrence.
• Identifies, evaluates and resolves residential and commercial service affecting issues from the OLT to on premise devices.
• Ensures proficiency and complete understanding of FTTH systems and all related home components delivering video, data, voice and security services as well as residential Wi-Fi and home networking.
• Troubleshoot and resolve service failures related to computer hardware, software and internet.
• Compliant with safety procedures and requirements.
• Completes all other tasks and responsibilities, which may be reasonably required by supervisor.

BENEFITS:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire.  Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

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