Personal Shopping Operations @mr.porter

PERSONAL SHOPPING OPERATIONS  

MR PORTER is the world’s leading online luxury destination for men’s style, combining an unrivalled curation of over 500 designer brands with exclusive collections, fine watches and jewellery. Beyond retail, MR PORTER sets itself apart through world-class editorial content, including expert styling advice, shoppable features, and culturally driven stories spanning fashion, travel, design, fitness, and lifestyle - creating a complete luxury experience for the modern gentleman.   

MR PORTER champions unparalleled customer service, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era, MR PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for our discerning clientele.  

The Role: 

MR PORTER is looking for a passionate Personal Shopping Operations team member to join our team and play a key role in ensuring the smooth running of the Personal Shopping department. In this role, you will be a critical part of the team, supporting seamless customer service, resolving operational challenges and ensuring clients enjoy an exceptional, personalised experience. You will be customer-centric, solution-driven and bring a creative flair to craft personalised client-facing communications while maintaining the highest attention to detail. 

This is an exciting opportunity for someone with experience in fashion retail, client services and operational support, who is eager to grow their career in luxury fashion. You will develop the skills, insights and expertise required to support a high-performing Personal Shopping team, while making a tangible impact on both client satisfaction and the overall efficiency of the department. 

Besides a competitive salary, we can offer you:  

• A 401(k) plan that both you and the company contribute to   

• A portal with an array of discounts on things like theme park and cinema tickets  

• Our famous staff discount along with exclusive staff sales   

• Medical, Dental and Vision insurance  

• Commuter benefit and flexible spending  

• A chance to be part of a fun and caring team that support each other  

You will be responsible for: 

Exceptional end-to-end client service & follow up: 

• Resolve all daily order issues, returns, stock discrepancies etc 

• Support Personal Shoppers by processing orders, pre-orders and reservations accurately and efficiently. 

• Act as a proactive, solution-driven point of contact for clients, providing timely assistance