Business Process Expert

Company Description

About Chamberlain University

Chamberlain University has a 130-year history and the mission to educate, empower, and embolden diverse healthcare professionals who advance the health of people, families, communities, and nations. Our regionally accredited University is comprised of the College of Nursing and the College of Health Professions. Our College of Nursing offers a Bachelor of Science in Nursing (BSN) degree program at 23 locations and online post-licensure degree programs and certificates including RN to BSN, RN to MSN, a Master of Science in Nursing (MSN) with six Specialty Tracks, and a Doctor of Nursing Practice (DNP). Our College of Health Professions offers online options with a Master of Public Health degree, Master of Physician Assistant Studies, Public Health Certificate programs, and a Master of Social Work degree. Learn more about Chamberlain University, part of Adtalem Global Education, at www.chamberlain.edu.

There is one very significant way Chamberlain is different than other Universities - Chamberlain Care®. Healthcare education is offered in a culture of service excellence and care in four ways: care for self, care for colleagues, care for patients/clients, care for all. By living Chamberlain Care®, we’ve built a culture in which colleagues and students thrive and we graduate extraordinary healthcare professionals who transform the health of people worldwide.

Chamberlain Care® is the guiding principle we provide to each other and to our students to help our students achieve their goals, reach their dreams and impact healthcare at a national level.
If you're ready to live Chamberlain Care®, we invite you to apply today!

Job Description

At Chamberlain University, we believe in empowering students, faculty, and staff through innovation and excellence. If you're someone who sees inefficiency and immediately thinks, “There’s a better way,” we invite you to bring your passion for process improvement and technology to our team.

We’re looking for a Business Process Expert who thrives on transforming manual, outdated workflows into streamlined, automated solutions. In this role, you’ll lead initiatives that simplify operations, reduce costs, and enhance service delivery—while maintaining the high standards that define Chamberlain.

What You’ll Do:

• Lead Process Improvement Initiatives
  Collaborate with internal and external stakeholders to define, analyze, and document business processes, project data, surveys, and information exchange requirements. Assess post-project benefits to measure success and identify next steps.

• Facilitate Stakeholder Engagement
  Lead briefings and progress updates, define success measures, and generate ideas for future projects. Build and maintain relationships across the enterprise to stay informed on initiatives and ensure alignment.

• Analyze and Optimize Systems
  Conduct business systems analysis and needs assessments to identify opportunities for process improvement. Recommend system configurations and manage development efforts as needed.

• Coordinate Testing and Implementation
  Oversee User Acceptance Testing (UAT) for departmental functions, communicate results, and address any issues or risks. Ensure smooth transitions during system or process go-lives.

• Ensure Policy Alignment and Data Integrity
  Review University policies and procedures to remove impediments and enhance benefits. Validate the quality of data and conclusions drawn from process changes.

• Manage Projects and Change
  Lead multiple assignments simultaneously, maintain project documentation, and monitor progress to ensure timely delivery. Drive change management efforts to maximize adoption and long-term success.

• Champion Continuous Improvement
  Develop deep knowledge of enterprise applications and technologies. Use data performance trends and best practices to identify and implement ongoing improvements.

• Maintain Documentation and Compliance
  Archive project documentation, test results, and relevant materials according to business standards. Ensure compliance with all University policies and standards.

• alignment.

What You Bring:

• A passion for simplifying complex processes and replacing manual tasks with automated solutions.
• Strong skills in process design, business analysis, and project management.
• Experience with stakeholder engagement, user acceptance testing (UAT), and change management.
• A collaborative mindset and a comm