Work from Home COAF Ops Sr. Coordinator - Impounds

Work from Home COAF Ops Sr. Coordinator - Impounds

The Impounds Sr. Coordinator will be responsible for working with impound facilities and customers to resolve impound accounts and secure Capital One’s interest. The ideal candidate will have the ability to adapt and thrive in a dynamic, fast paced environment while displaying sound judgment in decision making and strong negotiation skills.

General Responsibilities:

• You will be the first contact to the Impound Lot

  • Determine if the vehicle is still impounded

  • Collect the information to fill out the Impounds Questionnaire if needed

  • Determine if the vehicle is of adequate value for Capital One to recover

• Make needed call attempts to the customer

• Locate a Recovery Agent to cover the assignment for us

• Request the needed documents for the agent to recover on COAF behalf

• Monitor the Impound Repo Assignment until successfully recovered

• Work every account with a sense of urgency to save Capital One and its customers from incurring more in daily storage fees 

• Secure the unit in a timely manner as to prevent a lien loss

Work from Home Technology Requirements

• Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred 

  • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page 

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California. 

Basic Qualifications:

• High School Diploma, GED, or Equivalent Certification

• At least 3 years of Customer Service or Call Center experience 

• At least 1 year experience working in the Financial Industry

• At least 1 year of experience using Google Suite or Microsoft Office

Preferred Qualifications:

• Associate's Degree or military experience 

• At least 4 years of Customer Service or Call Center experience

• At least 2 years experience in the Financial Industry

• At least 2 years of Auto Collections experience 

• At least 1 year of Loss Mitigation experience in the financial industry 

 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and