Enterprise Resilience Business Continuity Lead

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Role Summary: Resolution Life is seeking a strategic Product Owner with strong experience in life insurance operations to lead the development, execution, and continuous evolution of our Enterprise Business Continuity and Resilience Program.  

As the Product Owner, you will be responsible for driving the design, delivery, and ongoing enhancement of a One Company Business Continuity Plan (BCP) that ensures operational readiness, regulatory compliance, and enterprise resilience across all platforms and jurisdictions. This role goes beyond the 2025 MVP delivery and serves as the end-to-end owner of BCP strategy, execution, governance, and scalability.  

Key Responsibilities:  

• Lead the ongoing development and governance of the One Company BCP framework across global business units.  

• Deliver the 2025 MVP, including BCP Policy approval, business impact assessments (BIAs), and crisis management readiness.  

• Establish a long-term resilience roadmap, including integration into Governance, Risk, and Compliance (GRC) tools and alignment with operational risk and recovery standards.  

• Partner with life insurance operations—claims, policy admin, inforce servicing, and closed block transitions—to identify and protect critical business processes.  

• Maintain continuous alignment with global regulatory requirements (e.g., NAIC, BMA, PRA) and emerging risk trends.  

• Conduct regular testing, tabletop exercises, and scenario planning to validate and improve enterprise preparedness.  

• Act as the single point of accountability for BCP product backlog, stakeholder engagement, sprint planning, and value delivery.  

• Collaborate with Risk, Finance, Technology, and HR functions to embed BCP into enterprise risk and people strategies.  

• Drive alignment and integration between business and technology resilience capabilities.

Qualifications:  

• 8–12 years of experience in life insurance operations with direct exposure to business continuity, risk, or enterprise transformation.  

• Strong working knowledge of policyholder operations, reinsurance operations, investment operations, treasury operations, and outsourcing.

• Experience developing or leading enterprise-wide continuity, crisis response, or recovery programs.  

• Agile product ownership experience

• Able to travel regionally and internationally when required.  

• Background in managing operations across multi-jurisdictional insurance entities (e.g., U.S., Bermuda), preferred

• Familiarity with GRC platforms, BIA methodologies, and regulatory frameworks preferred.

• Proven track record leading cross-functional programs from concept through delivery and evolution.

• Understanding of Merger and Acquisition (M&A) integration, closed block transitions, and vendor-serviced insurance operations

Capabilities:

Excellent communication, facilitation, and cross-functional leadership skills

Location: West Chester, PA

Resolution Life US is committed to disclosing a reasonable estimate of the base salary for our job roles. These estimates consider a wide range of factors in making base salary decisions, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

In addition to salary, Resolution Life US offers a comprehensive benefits package, including our health & wellness pro