Senior Implementation Project Lead

Bamboo Health is the leader in Real-Time Care Intelligence™ solutions aimed at improving lives for everyone experiencing physical and behavioral health challenges. We are driven by our mission to empower clients to deliver seamless, high-quality and cost-effective care during pivotal moments to improve health outcomes. From coast to coast, Bamboo Health partners with all major retail pharmacy chains, 52 states and territories, 100% of the top 10 best hospitals and more than half of the country’s largest health plans to improve more than 1 billion patient encounters annually. Join us in improving lives during pivotal care moments! 

Summary:

We are actively hiring a full-time Senior Implementation Project Lead to join our Implementation Services team. The Implementation Services team is accountable for facilitating new customer implementations, designing & bringing to market recurring optimization services, and developing preferred post-acute network builds. This role will report to the Manager of Implementation Services.

You will be responsible for leading moderate-to-high-complexity projects, managing internal customer contracting support, team process optimization, and leading active, services-based engagements that remain with the Implementation Services team.

Most projects are delivered remotely, while a few offer the opportunity to work with customers on-site once business travel resumes. This position will involve minimal travel, with the expectation of occasional travel for key engagements or client needs.

What You’ll Do:

·       Independently lead and drive end-to-end implementations of moderate to high complexity, ensuring seamless integration of solutions into healthcare organizations' EHR systems.

·       Proactively identify risks, mitigate challenges, and optimize implementation processes for efficiency and scalability.

·       Serve as a strategic partner to healthcare organizations, guiding them through product integration, best practices, and operational adoption.

·       Establish and maintain strong relationships with key stakeholders to ensure long-term success.

·       Partner with Growth and Integration teams to accelerate contracting and onboarding for admitting organizations.

·       Own and refine internal processes within the Implementation Services team to improve efficiency and scalability.

·       Lead tracking, reporting, and execution of in-flight service engagements, ensuring alignment across teams and delivering on key milestones.

·       Drive accountability by providing data-driven insights and progress updates to internal stakeholders.

·       Act as a bridge between Implementation Engineering, State Account Management and other internal teams, ensuring a seamless transition from sales to delivery.

·       Influence process improvements and best practices to enhance overall implementation effectiveness and customer experience.

What Success Looks Like…

In 3 months…

·       Understand Bamboo Health’s Product(s) (i.e. Pings, Gateway) features, and functionality.

·       Develop an in-depth understanding of our customer types

·       Take ownership of moderate to high complex project implementations from kickoff to go-live

·       Take ownership of the post-acute contracting process

·       Ownership of assigned services engagement tasks

·       Establish working relationships with the Implementations Services

In 6 months…

·       Continue ownership of moderate to high complex project implementations from kickoff to go-live

·       Contribute support to active, larger launches owned by other Implementatio