Sr. Systems Engineer (Nexthink)

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

• Build and deploy remote actions in Nexthink as per OTS requirements and create investigations for remediation based on their ticket volume
• Proactively debug application/performance issues by creating investigations in Nexthink
• Build dashboards as per stakeholder needs for proactive and reactive investigations
• Create and deploy campaigns for end user notifications based on EES/Cyber defined criteria
• Maintain 100% compliance by timely patching of Nexthink collector and server vulnerabilities
• Work closely across departments to identify and close any gaps and support Nexthink adoption activities within CE, OTS, EES and Cyber teams
• Manage infrastructure changes like Nexthink cloud migration and platform upgrades (Infinity)
• Drive security assessments for custom plug-ins / app packages in Nexthink.
• Build compliance dashboards for applications/security tools with out of compliance alerting to the ATCs
• Assist the Nexthink Accelerate program by setting up access/environment for Nexthink team and drive weekly cadence aimed to solve end user issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Bachelor’s degree in Computer Science or closely related discipline, required.

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• 3+ years of experience in systems engineering (Windows and/or Mac)
• Working knowledge of current Windows and Mac OS is required
• 3+ years of experience in systems Engineering
• Working knowledge of current Windows and Mac OS is required
• Working knowledge of Nexthink
• Knowledge of BigFix, SCCM or JAMF a plus
• Ability to coordinate activities within cross-divisional and cross-functional teams.
• Ability to effectively perform problem isolation and resolution of critical systems to have the least amount of impact and downtime.
• Excellent communication skills (both verbal and written)
• Ability to learn new technologies, concepts, and procedures quickly.
• Ability to assess, analyze and research technical situations and provide viable alternatives.
• Self-motivated with the ability to exercise independent judgment with minimal direction from supervisor
• Strong verbal and written communication skills to communicate with management, IT and Business partners

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicabl