Manager, Event Management (Field Coach) - Temporary

Company Description

• Temporary position, starting as soon as possible and lasting until 02/07/2025, with the possibility of extending for an additional 6 months at a time.
• Travel is required across all program markets, up to 80% of the time.
• Must be available to attend in-person training in Denver, CO from 09/18 to 09/24,
• Experienced in training and developing field staff and retail associates.
• Work with the Training Supervisor and overall team to create training strategy, content, and planning.
• Be comfortable sharing constructive feedback with field staff and providing updates to internal staffing team members.

Dentsu is the network designed for what's next, we help clients predict and plan for inspiring future opportunities in the sustainable economy. We take a people-centered approach to business transformation, we combine Japanese innovation with a diverse, global perspective to improve client growth and to shape society.

Job Description

The Field Coach role provides in-store, in-the-field, and on-the-floor coaching for Field Staff, focused on improving behaviors, team performance, and maintaining a focus on the program's initiatives and signup-led conversations. You will also contribute to our internal training strategy, formation of content, and planning. You must personify the ideal Brand Ambassador and Field Manager of this program.

You will:

• Provide in-field post-onboarding coaching support for new markets
• Work with the Training Supervisor & Regional managers to collect field insights / performance data and use these findings to help guide future training strategies
• Help oversee the effectiveness of in-field training programs against predefined metrics
• Help improve team performance with 1:1 behavioral-led coaching
• Maintain an understanding of the brand service, its features, and benefits and how this is integrated into conversations with customers
• Support Field Managers and Brand Ambassadors to connect authentically with customers, by following the core principles introduced during onboarding and other formal team trainings
• Focus on coaching techniques, separately from training
• Look to improve coaching skillset, and share industry insights which may benefit the program
• Be on-site and in the field during active days, which typically include weekends
• Provide updates directly with the Global Training Director
• Work with Staffing Department
• Analyze Secret Shopping Data
• Respond to any emails or communications related to the team's coaching needs
• Use judgment to shift market visits according to prioritize Field Teams that may benefit from coaching sooner
• This is a remote role, travel is required (80% of the time, including weekends)

Qualifications

• Demonstrate background in coaching, especially in a customer-relations environment
• Understand the brand identity and assessing whether Field teams on site are engaging with customers in a way that is up to brand standards
• Use hardware and software that supports the role, including laptops and mobile devices (both Android & iOS)
• Navigate collaborative platforms on both iOS and Microsoft: Keynote, MS PowerPoint, Excel, Outlook/Teams/SharePoint, Zoom, plus in-field reporting tools (training will be provided)
• 3+ years of experience in retail, retail brand, brand marketing
• Knowledge of consumer culture
• Experience faciliting meeting and confidence to give presentations.
• Comfortable working with a variety of partners, including clients, executives, and field teams.
• Must be responsible, punctual, and professional

Additional Information

The anticipated salary for this position is $51,000 - $83,375 (Semi-Monthly). Salary is based on variety of factors including relevant experience, knowledge, skills, other factors permitted by law.

Eligible for Sick and Safe time off, and Paid Holidays.

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About dentsu
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in more than 110 markets, it has a proven track record of nurturing and developing innovations, combining the talents of its global network of leadership brands to develop impactful and integrated growth solutions for clients. Dentsu delivers end-to-end experience transformation (EX) by integrating its services across Media, CXM and Creative, while its business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people and society.

Dentsu, Innovating to Impact.

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