Business Intelligence Analyst 4

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Join our innovative PayPal Global Customer Services Analytics team and be part of delivering transformative business insights! As a Business Intelligence Analyst, you will lead in gathering requirements, analyzing data, developing impactful reports, dashboards, and visualizations to drive PayPal’s servicing experience strategy. This role is perfect for someone passionate about data analytics, data visualization, strategy and driving innovation.

Servicing Experience is the largest workforce in PayPal, helping millions of customers around the world. The Core Experience Analytics team helps leaders understand and manage a complex business and customer experience landscape. Insights range from operational performance to customer experience and product and technology enablement.

Job Description:

Your way to impact 

• We are seeking an exceptional, execution focused Business Intelligence Analyst for the Servicing Experience Analytics team with a passion for data analytics, data visualization and statistics to drive strategy and innovation. 

• You are curious and inquisitive: love digging into data and uncovering insights   

• You are hyper-analytical and intellectually honest, truly believing in data-driven decisions and communicating your ideas through storytelling  

• You are a highly motivated, result-oriented self-starter, enjoy working in a fast-paced environment, and can deliver successful results with minimal guidance  

• You are a not afraid of rolling up your sleeves and jumping into details. 

 

Your day-to-day 

 

• As a Business Intelligence Analyst , you will lead in gathering requirements, analyzing data, programming data models, developing impactful reports, dashboards, and visualizations to drive PayPal’s service experience strategy.  

• Become a domain experiment on servicing and customer experience and conduct rigorous data analysis to drive meaningful financial benefit for PayPal. Deep dive analysis including Causal Inference analysis