Global Product Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

This position partners closely with clients to drive product strategy and development for operational enablement technologies, serving as a strategic bridge between operational teams, business processes, technology solutions, and analytics capabilities. You will lead product roadmap execution for internal tooling and AI enablement capabilities while serving as the primary liaison between support operations teams and central analytics teams for reporting requirements and data visualization needs. This role contributes to JLL's business objectives by delivering measurable business value through strategic product leadership, process optimization, and cross-functional stakeholder management that enhances operational efficiency and client satisfaction.

What your day-to-day will look like:

• Develop and execute product strategy, metrics, and roadmap while partnering with product managers to set priorities and drive delivery
• Lead change request processes within established SLAs and create Business Requirement Documents as product/operations SME
• Partner with central analytics team to translate operations requirements into reporting solutions and define business requirements for dashboards
• Conduct deep-dive analysis of business processes and technologies to identify root causes of operational challenges
• Build internal change management capabilities across leadership levels and design implementation solutions based on business needs
• Establish and track KPIs for operational improvements while monitoring integration success and system utilization
• Build cross-functional partnerships with leadership and engage diverse stakeholder groups to drive consensus on priorities.

Required Qualifications:

• Proven product management experience with internal operations tools and platforms
• Strong understanding of facilities management operations with ability to translate operational needs into technical requirements
• Experience with analytics platforms, data visualizations, and reporting requirements
• Enterprise software integration expertise with stakeholder management proficiency
• Technical documentation skills and ability to create Business Requirement Documents
• Experience conducting business process analysis and identifying improvement opportunities
• Ability to lead without authority and build cross-functional partnerships.

Preferred Qualifications:

• Experience with AI applications and emerging technology (Quick Suite experience is a plus)
• Background in change management and user adoption strategies
• Knowledge of data integrity principles and analytics outputs alignment
• Experience with KPI establishment and ROI measurement for operational improvements
• Understanding of training and knowledge transfer processes
• Familiarity with client success and implementation team collaboration
• Experience with usage analytics and optimization strategies.

Location: Onsite

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Arlington, VA

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so