Warehouse Operations Manager

Who We Are

As one of the fastest-growing on-the-go drinkware companies in America, we’ve got a reputation for doing great things. Our vision is simple - bring delight to eating and drinking.

Delight is different to everyone. Whether it’s the perfect cup of coffee, or a water bottle that helps you crush your workout, our mission is to make it look great, function perfectly and cost less than you’d expect.

Delivering on this promise takes extraordinary efforts and exceptional people. Through our teams’ ingenuity and grit, we’ve created a place where the best ideas win, and they can come from anyone. Our culture combines the scrappy spirit of a startup with the perks of a market leader.

We believe the right way to design products starts and ends with two key ingredients: process + people. Process is the path that takes us from ideas to products that are on brand, on time and on budget. People are the secret sauce that adds ingenuity every step of the way. 

Together, we navigate each day with optimism, curiosity, a healthy sense of humor and a strong allergy to the word “no.” This desire for better, coupled with a deep understanding of consumers’ daily lives, gets us to meaningful delight.

About the Role

We are seeking a detail-oriented and organized Warehouse Operations Manager to serve as the primary liaison between our warehouses and internal teams. This role is crucial in ensuring the smooth execution of warehouse functions, from managing daily forecasts and inventory adjustments to coordinating custom orders and special events. This is a pivotal role within our operations team, providing an opportunity to impact key business processes and drive efficiency in a fast-paced environment. If you are a proactive, strategic thinker who thrives in a hands-on role, we encourage you to apply!

What You’ll Do

• Serve as the primary point of contact for warehouse operations, managing communications, escalations, meeting coordination, and site visits.
• Provide daily forecasts for each sales channel, including seasonal billing strategies and unit totals.
• Track and compare warehouse fulfillment metrics against forecasts to ensure service level compliance and resolve discrepancies.
• Manage priority and critical orders, ensuring key account requirements are met and accurate Ship/Cancel dates are maintained.
• Execute order adjustments and maintain accurate inventory records in NetSuite, escalating issues as necessary.
• Work closely with the Logistics team to help coordinate inbound shipments, including containers and air shipments, ensuring timely receiving and processing.
• Oversee work orders, from submission and approval through to completion, ensuring accurate tracking and communication.
• Conduct regular audits of shipping files and monthly updates, identifying opportunities for process improvement.
• Collaborate on special event management, including custom orders, and personalized products, from demand planning to fulfillment.
• Drive cost efficiencies by monitoring shipping rates, carrier methods, and corrugate consumption to implement improvements, and negotiate pricing across vendors.
• Act as the point person between Leapfrog and 3PL for Deposco integration.
• Cross train with the domestic operations specialists to help troubleshoot issues that arise within the weekly order fulfillment process.
• Additional responsibilities as assigned.

Who You Are

• 8+ years of experience in operations, logistics, or inventory management
• Previous experience directly managing relationships with 3PL warehouse locations essential
• Strong communication skills, with the ability to influence and interact with stakeholders at all levels of internal and external organizations
• Ability to travel to our 3PL warehouse locations domestically and Canada up to 50% of the time
• Strong proficiency in Microsoft Excel, experience with ERP systems (NetSuite preferred) and WMS (Deposco)
• Strong analytical skills with a keen eye for detail
• Ability to work independently and prioritize in a dynamic environment

Benefits at Leapfrog

• 15 days Paid Time Off your first year, and an additional day each year thereafter (up to 25 days), as well as compa