HR Shared Services Specialist

Company Description

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. 
We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. 
We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.
In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Job Description

As our HR Shared Services Specialist, you'll play a vital role in delivering exceptional HR operational support and administration services to our US-based colleagues. Your mission will be to create an excellent experience for our team members by skillfully resolving their queries and maintaining accurate data in SAP/Oracle and other HR and Payroll related systems. Your dedication to providing personalized support will make a real difference in our colleagues' work lives.

In this rewarding position, you'll have the opportunity to collaborate with an engaging group of professionals who are passionate about improving company processes while supporting each other's career growth. As a key player in our HR ecosystem, you'll build meaningful relationships across various HR and Divisional groups, including HR Shared Services Operations (HRSSO) globally, HRIS Team, Payroll, Benefits, Mergers & Acquisitions, HR Business Partners, Talent Management, MIM, IT Teams, and Management. Your ability to connect with people and establish effective partnerships will be essential to your success in this role, as you work together to enhance our HR practices and create a positive work environment for all.

Job Responsibilities

• Provides first point of contact and excellent customer service to all colleagues, management, and HR Business Partners
• Resolution of colleague inquiries, creating the necessary paperwork for processing and/or entering changes (personal data, job information, reporting line changes, compensation changes, etc.) into the HR Systems e.g. ADP, Oracle and SAP
• Facilitate the hiring and onboarding processes, leave management, and leave processes by submitting necessary paperwork and/or entering accurate information into SAP and Oracle
• Manages the life cycle of a colleague through onboarding, employment (including processing changes and answering questions), and the leaver process
• Support colleagues and management by assisting with timecard corrections, approving time off, helping with the timekeeping process and answering queries about time off polices
• Facilitates the HR On-boarding process, completes HR profile and I-9’s

Additional Support Opportunities

• Learn and troubleshoot our network of HR Systems and their interactions with other company solutions.
• Answer policy and process questions from colleagues seeking appropriate solutions
• Manage the I-9 verification process for colleagues to ensure documents are entered in a timely and accurate manner in accordance with US Employment Laws
• Coordinate the payroll process by submitting and/or entering relevant and accurate information for payroll (reviewing submitted changes, reviewing time sheets) ensuring appropriate and auditable documentation is in place
• Assists benefits team with general benefits and 401K questions.
• Supports business with projects, data entry and other tasks as needed
• Collaborate with other HR Shared Services team members to streamline processes, manage workload, help each other’s career in opportunistic environment
• Performs other ad-hoc duties as assigned

Qualifications

• General familiarity in HR functions with preference given to candidates possessing 1-2 years of related experience, or equivalent skills
• Basic knowledge of payroll and benefits administration
• Basic knowledge of data management lifecycles in a core HR system
• Basic knowledge of HR policies
• Proficiency in MS Office applications
• Knowledge of ADP, Oracle HR, and SAP HR is a plus

Additional Information

The pay range for this role is $19-$23/hr based on experience

Why work at Informa  

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues h