Manager, Intelligence

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com


Location: Annapolis, MD or Seattle

Position Overview:
We are seeking a highly skilled Global Security Operations Center (GSOC) Program Manager (PM) with strong global intelligence and travel risk management experience to lead a team of intelligence analysts. The ideal candidate will have a deep understanding of security intelligence operations, intelligence analytical workflow, incident and crisis management, protocol development and implementation, duty of care, and managing and mentoring direct reports.

Under the general direction of the Embedded Intelligence Services (EIS) Senior Intelligence Manager, the PM will oversee Crisis24’s implementation of the Travel Risk Management Program and execute tasks related to the client’s program. The PM will be located at Crisis24’s Annapolis office or within the client’s GSOC in Seattle and will be available to travel to client locations on occasion, upon client request.

Essential Duties/Responsibilities:
• Serve as primary liaison between the client/Global Security Team and the client’s dedicated Crisis24 TRM Analysts.
• Set priorities for the Crisis24 TRM Team, direct analysts’ daily activities as necessary, ensure the team is meeting all deliverables on time, and direct the team’s response to incidents
• Collaborate with the client/Global Security Team and third-party vendors, to maximize value of the intelligence products
• Oversee the Crisis24 TRM Program intelligence functions, including intelligence collection, quality control, training, and delivery of intelligence products
• Develop, implement, and update Standard Operating Procedures (SOPs) based on client guidance or programmatic needs
• Available for immediate consultation and informal information sharing with the on-duty TRM team, as required
• Backfill for analyst shifts as required
• Regularly collaborate and benchmark with other Crisis24 managers and teams
• Understand the client's operations and interests to anticipate client needs align for relevancy.
• Deliver oral and written intelligence and programmatic briefings to members of the client’s security team
• Maintain relevant client metrics and produce regular reports
• Other managerial duties as required, including approving timecards and PTO requests, scheduling shifts, and personnel and team management (hiring, training, professional development, conflict resolution, etc.)
• Other duties as assigned within the scope of the dedicated client program

Education Requirements:
• Bachelor’s degree required; Master’s degree or equivalent experience is preferred

Work Experience:
• Minimum of six years of experience in intelligence analysis, threat assessment, incident response, and management, or a related field required. Previous 24/7 GSOC experience and managing at least one direct report preferred.

Skills/Knowledge Required
• Exceptional analytic skills, including researching, writing, and briefing, and the ability to lead training for analysts in these skills
• Extensive knowledge of analytic techniques and tradecraft a plus
• Extensive customer service experience in a client-facing role
• Experience mentoring analysts and leading complex projects with multiple participants or analysts
• Effective problem-solving and multi-tasking skills with the ability to organize and prioritize work with little supervision
• Establishing and maintaining positive professional rapport with colleagues, subject matter experts, and client contacts
• Subject matter expertise in a location, security-related topic, or analytic process preferred