Senior Manager, Engineering Operations-Associate Experience Portal

GEICO’s Enterprise Engineering team is seeking an experienced Senior Manager of Engineering Operations with a passion for content management and building solutions with complex systems & tooling across multiple departments and teams. This Sr. Manager will be a key contributor in guiding the strategy and engineering work within the newly formed Associate Experience Portal team - responsible for planning, prioritizing, and leading implementations within the Associate Experience domain. This role requires strong design experience, thought leadership and your abilities to build and scale your program team. The ideal candidate will have strong expertise in applying program & project management skills, content management expertise, search experience and business acumen while collaborating with engineering peers and a wide variety of business and technical stakeholders. Timely delivery of impactful projects that enhance GEICO’s legal service delivery will be a focus.   

As a Senior Manager, Engineering Operations, you will: 

• Leverage experience in CMS delivery (e.g., content, document and knowledge management, content workflow automation, authoring governance, AI, eDiscovery, etc.) to enhance existing applications or build new ones to support the Associate Experience.
• Partner with your Executive and technical leadership, the business and tech stakeholders, and delivery teams to build a roadmap, release quality solutions on time and within budget
• Help streamline content processes and drive towards a personalized enterprise associate experience strategy, creating a seamless launching point for all associates into portals and services across GEICO
• Create, maintain, and actively manage a detailed project schedule, change control process, and documentation, while coordinating project managers and activities across multiple systems, departments, and teams
• Report on your progress for key projects and other important measurables, in addition to presenting detailed plans to mitigate identified project risks at regular intervals
• Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and/or customer experience
• Engage in cross-functional collaboration throughout the entire software lifecycle and across Engineering to solve our toughest problems
• Consistently share best practices and improve processes within and across teams
• Stay up to date with industry trends and best practices in the legal technology space
• Help support the transformation of GEICO’s insurance business as we transition from a traditional IT model to a tech organization with engineering excellence as its mission.

Qualifications 

• Strong program, product & project management skills with proven experience coordinating projects across multiple teams, with successful delivery at scale
• Strong content management systems and search solutions, or similar domains to appropriately interpret requirements into system solutions, while understanding how requirements and design choices may impact systems across the enterprise
• Ability to understand legal processes to ensure data, integrations, and solutions are well designed
• Ability to communicate and work directly with business leaders across Technology and various Business operations with a high level of professionalism and emotional intelligence.
• Strong critical thinking, problem solving, decision making, and influencing skills
• Excellent verbal/written communication skills, including the ability to clearly document findings, proposals, issues, and status
• Experience contributing to a roadmap, reporting out on project status, and assessing (then mitigating) areas of timeline or budget risk
• Demonstrated track record of constructing, interpreting, and applying metrics to your work and decision making, with ability to use those metrics to identify correlation between drivers and results, and using that information to drive prioritization and action
• Proficiency in work item management tools such as Azure DevOps
• Experience with application monitoring tools and performance assessments
• An ownership mentality while navigating a fast-paced environment where priorities can change quickly
• A genuine interest to build and maintain relationships with people at all levels and across organizational and geographic boundaries

 Experience 

• 7+ years of experience in program management, project management, or equivalent
• 5+ years of experience in managing large-scale projects working in or closely with corporate communications and content management, or a similar field
• 2+ years of people leadership