Customer Service Agent

OVERVIEW

Purpose of Job

 

To provide service and support to customers and overseas offices by providing required information and documentations in compliances with U.S. Export regulations and customers expectations in timely manner.

 

Summary of Benefits

KINTETSU WORLD EXPRESS (U.S.A.), INC. SUMMARY OF BENEFITS

 

Medical Plan including Prescription

• Eligible for medical coverage on the 1st month following one (1) month of employment.
• CIGNA is the current provider, offering 3 plans.

 

Dental Plan

• Eligible for dental coverage on the 1st month following one (1) month of employment. 
• CIGNA is the current provider, offering 2 plans.

 

Vision Care

• Eligible for vision coverage on the 1st month following one (1) month of employment.
• VSP Vision Care is the current provider, offering 1 plan.

 

Flexible Spending Account (FSA)

• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Limited Purpose Flexible Spending Account

 

Health Savings Account (HSA)

• Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP)

 

Life Insurance

• Life insurance (1½ times annual salary up to a maximum benefit of $50,000);
• Supplemental life insurance (at the expense of the employee);
• Long term disability (LTD) coverage;
• Accidental death and dismemberment (AD&D) coverage

Paid Time Off (PTO)

• PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap.

Paid Holidays

• Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year.  A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.

Retirement Plan

• 401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.

Student Loan Assistance

• Eligible for student loan assistance after three (3) months of continuous employment, pending verification.
• Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00.
• Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Tuition Reimbursement

• Eligibility for Tuition Reimbursement is three (3) months of continuous employment.
• Reimbursement is limited to $5,250.00 per employee per calendar year.
• Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Wellness Day

• Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation. 

Voluntary Benefits

• Hospital Indemnity Insurance
• Accident Insurance
• Critical Illness Insurance
• Commuter Benefits – Parking and Transit

 

This summary is provided for informational purposes only.  Plan details are subject to change.  Once employed with Kintetsu World Express (U.S.A.), Inc. plan details and enrollment forms will be provided.

 

RESPONSIBILITIES

Essential Duties & Responsibilities

 

1. Provide service and support to both customers and overseas offices regarding shipment arrangement, status, transit schedule, and/or any irregularity2. Monitor and provide booking & on-board confirmation to all parties for handling accounts3. Arranges pick up and delivery schedule4. Handles shipment on-hand and setups5. Create shipment reports for customers and branch management6. Log all damages and loss to report to department supervisor and manager7. Abide by transportation security administration regulations8. Joins monthly Customer Service Meeting9. Joins training and review meeting for all handling accounts

BASIC QUALIFICATIONS & REQUIREMENTS

Basic Qualifications