Information Technology Director

 

 

Alliant International University is a professional practice University committed to excellence in four areas: Education for Professional Practice, Scholarship, Multicultural and International Competence, and Community Engagement. The University provides students with the highest quality of education through excellence and innovation in academic scholarship, applied training and research, and community service, particularly to underserved populations. Through its Mission, the University's goal is to equip students with the competencies they need to effectively practice in the professional setting, provide public benefit and make an impact in their communities by addressing major contemporary social issues.

 

Our Mission: Alliant International University prepares students for professional careers of service and leadership and promotes the discovery and application of knowledge to improve the lives of people in diverse cultures and communities around the world.

 

Our Vision: An inclusive world empowered by Alliant alumni.

 

Our IMPACT Values:

• Inclusion: We value and engage the rich diversity of the Alliant community.
• Mentoring: We provide guidance and create enabling environments for success.
• Passion: We bring enthusiasm, creativity, and authenticity to our work.
• Accountability: We act with integrity and responsibility in all we do.
• Communication: We are responsive, transparent, and respectful in our interactions.
• Teamwork: We collaborate to develop innovative solutions for our community.

 

Position Summary:

The Director of Information Technology, using a strong working knowledge of computer software, hardware, and networking technology, is responsible for leadership and management of the campus IT helpdesk operations and staffing, campus specific operations, and serves as part of the IT security operations team. The Director of IT also researches major changes, trends, and issues in the IT industry and can advise departments and/or individuals on how best to utilize their technology assets.

 

Pay Range: $120,000 - $150,00 (Grade 10) depending on qualifications.

Benefits Plans Include: Medical/Prescription, Dental, Vision, Health Care & Department Care Flexible Spending Accounts, Voluntary Life and AD&D, Voluntary Benefit Plans: Accident, Critical Illness, or Hospital Indemnity Insurance, Legal Plan, Transportation Spending Account, Employee Tuition Waiver.

 

Minimum Qualifications:

Education: Bachelor’s degree from an accredited college or university in a technology-related or business management field.

Experience: Five to ten (5-10) years’ work experience, or ten (10+) years’ work experience in higher education technology management if a bachelor’s degree has not been awarded. Proven experience and success with hardware troubleshooting and problem resolution, software configuration, installation, and trouble diagnostics.

Certifications, Licenses, etc.: Driver’s license & auto insurance; No technical certifications required, but A+, Network+, Security+, and Linux+ certifications are a plus.

 

 

Skills:

•             Good, hands-on technical knowledge of computer operating systems in a network environment; including Microsoft Windows version 10, Mac OS X, and mobile technologies for Apple and Android devices.

•             Application experience using Microsoft productivity tools, remote services, statistical packages, anti-malware software, and imaging products.

•             Experience imaging, configuration and deployment of computers.

•             Working knowledge of project management tools and processes.

•             Prior experience managing cloud computing infrastructure and SAAS applications.

•             Experience managing Microsoft Azure and M365 infrastructures.

•             Significant experience with helpdesk operations, queue management, SLA, and ticketing.

•             Understanding methods and techniques of communication with students, faculty, and staff.

•             Knowledge of IT security and data privacy practices and laws including HIPAA, PCI-DSS, FERPA,CCPA, WCAG, and GDPR.

•             Experience with NIST and/or ISO 27001 security frameworks and remediation and/or maturing of security operations.

•             Strong interpersonal, written, and oral communication skills and ability to communicate effectively both orally and in writing.