Multi-Cultural Executive Casino Host (Asian)

SUMMARY:

The Executive Casino Host drives gaming revenues and profits by developing designated customer segments through increased visitation and play consolidation. 

 ** Must be fluent in Chinese, Vietnamese or Korean languages **

JOB FUNCTIONS:

• Relays and amplifies the benefits of Caesars Rewards membership and associated amenities
• Establishes and maintains the good will of VIP patrons through personal interaction
• Represents Horseshoe Baltimore at on-property and off-property events.
• Drives incremental income through booked trips and increased patron loyalty
• Extends invitations and books patrons for special events
• Books patron travel and hotel to Caesars Entertainment locations
• Analyzes patron account data to make strong business decisions for extending comps, event invitations and incentives to drive business
• Conveys terms of loyalty program and incentives to current and future patrons
• Serve as Caesars Entertainment Brand Ambassador
• Partners and develops trusted relationships with other departments and team members

QUALIFICATIONS:

• Must be fluent in Chinese, Vietnamese or Korean languages.
• Bachelor’s Degree or 3+ years in gaming, marketing, entertainment or public relations
• Proven customer service and telemarketing experience
• Able to translate scripts and marketing materials in Chinese (Mandarin & Cantonese)
• Knowledge and understanding of Chinese, Vietnamese and Korean culture, customs and traditions
• Excellent English-language writing and verbal communication skills
• Ability to quickly grasp and use computer apps, programs and databases
• Comfortable with managing administrative responsibilities
• Proven account management analytical skills
• Must be able to work flexible hours including weekends & holidays and accommodate last minute schedule changes
• Must be able to work outside of scheduled work hours and be on call 24/7

COMPENSATION & BENEFITS:

• $70,000 - $80,000
• Bi-Weekly Pay Dates
• PTO, 401(k), Medical, Dental, Vision, Life & Disability Insurance 
• Incentive Bonus Program