Assistant Service Manager

Job Description

The Assistant Service Manager provides direct leadership to a team of Service Technicians, overseeing daily assignments, performance, and service quality. This role has accountability for scheduling, installation coordination, resource allocation, and performance reporting to drive operational outcomes. As a partner to the Service Manager, the Assistant Service Manager makes decisions on workload distribution, service priorities, and staff development, while also ensuring compliance with company policies, safety standards, and service metrics.

 

This position will directly supervise a team of technicians, with informal authority over technicians reporting directly to the service manager.

Compensation Data

The salary rate for this position is $69,000.00 to $75,000.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.

 

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

 

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

Leadership & Supervision

 

• Directly supervises a small group of Service Technicians, assigning daily tasks, monitoring performance, and conducting coaching conversations.
• Provides informal leadership across the broader service team by reinforcing expectations, safety protocols, and service standards.
• Participates in interviewing, onboarding, and training of new technicians.

 

Operational Oversight

 

• Oversees scheduling and coordination of installations, preventative maintenance, and service calls, ensuring timely completion and client satisfaction.
• Manages allocation of equipment and parts, monitoring usage levels, and escalating procurement needs.
• Reviews dashboards, service metrics, and reports, taking corrective action and communicating trends to the Service Manager.

 

Decision-Making & Problem-Solving

 

• Exercises judgment in prioritizing service orders, technician assignments, and resource distribution.
• Acts as an escalation point for service challenges, client complaints, and repeat call issues.
• Recommends process improvements to reduce repeat calls, increase efficiency, and enhance technician productivity.

 

Administrative Leadership

 

• Oversees service documentation practices (work orders, asset records, inventory logs), ensuring accuracy and compliance.
• Ensures dashboards and reporting tools reflect current operations, delegating updates to appropriate staff.
• Coordinates with Sales and Operations to align service capabilities with client demands.

 

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• High School Diploma or GED required; Associate’s or Bachelor’s degree preferred.
• 3–5 years of experience in service operations, with at least 1–2 years in a leadership or supervisory capacity.
• Strong organizational and analytical skills; ability to interpret data, dashboards, and operational reports.
• Proficiency in Microsoft Office (Excel, Word, Outlook); experience with Vendsys, Oracle, or similar systems preferred.
• Ability to manage multiple priorities in a fast-paced environment while exercising sound judgment and discretion.
• Strong communication and interpersonal skills with the ability to lead and influence diverse teams.
• Valid Driver’s License
• Spanish/English bilingual, preferred
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