Sales Operations Manager, Commercial Excellence - Americas (Hybrid)

Job Overview

About TE Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable distribution of power, signal, and data across industries including transportation, energy, industrial applications, and data communications.  With more than 85,000 employees across 140+ countries, TE partners with customers to solve the world’s toughest engineering challenges. At TE, every connection counts.

 

Position Summary

The Manager, Commercial Excellence is a Commercial Sales Operations role responsible for executing and improving core commercial sales processes, reporting, and sales enablement capabilities that support the sales organization.

Reporting to the Director of Sales Operations, this role serves as the execution arm of Commercial Excellence within Americas Sales Operations, ensuring that commercial sales processes, systems, and data are standardized, scalable, and effectively support sales execution. In this capacity, the function provides the processes, systems, and data required to enable consistent sales execution. This role does not own the sales or selling process, but instead enables it through process, systems, and data support.

 

This role leads a team focused on delivering commercial sales process improvements, reporting, and sales enablement support, while partnering closely with Sales, Customer Care, IT, and Analytics teams. The position also supports key transformation initiatives, including SAP S/4HANA upgrade activities, and provides reporting and data support for sales incentive plan (SIP) processes, ensuring alignment with commercial systems, while overall incentive plan design, governance, and administration are managed by Finance and/or HR.

 

 

Key Responsibilities

Commercial Excellence Execution

• Drive commercial process improvements across CRM, forecasting, customer data, and customer experience.
• Improve sales efficiency and reduce administrative burden.
• Align execution across Sales, Customer Care, and Operations.

Process Standardization & Governance

• Develop and maintain standardized commercial processes and work instructions.
• Ensure process consistency, compliance, and operational discipline.
• Identify and implement process improvements to reduce risk and inefficiencies.

Digital & Systems Enablement

• Support commercial process execution within Sales Operations systems.
• Partner with IT on system requirements, enhancements, and upgrades.
• Lead system adoption through training, communication, and change management.

Analytics & Reporting

• Own commercial reporting, dashboards, and data visibility.
• Enhance Salesforce reporting, dashboards, and data structures.
• Ensure data accuracy and usability across systems.
• Define reporting priorities and partner with IT to improve analytics capabilities.
• Provide leadership for Salesforce administration, account management, and reporting support.

Team Leadership

• Lead and develop a team of Sales Operations professionals.
• Set priorities and workload aligned to business objectives.
• Ensure delivery of process improvements, enablement tools, and reporting solutions.
• Drive collaboration and alignment across commercial functions.

What your background should look like:

Required Qualifications

• Bachelor’s degree in Business, Operations, or related field
• 5-10 years of experience in Sales Operations or Commercial Excellence
• Experience working with SAP and Salesforce (SFDC) or similar systems
• Strong understanding of sales processes (pipeline, forecasting, CRM, customer data)
• Experience leading projects or delivering through teams

Preferred Qualifications

• Experience supporting ERP upgrades (e.g., SAP S/4HANA)
• Experience with Salesforce reporting and data structures
• Experience in manufacturing or B2B commercial environments
• Knowledge of process improvement m