Senior Manager – Diabetes Product Manager (Special Projects)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Company Overview

CVS Health is a leading health solutions company that delivers care like no one else can. We help people navigate the health care system — and their personal health care — by improving access, lowering costs and being a trusted partner for every meaningful moment of health.

As one of the most trusted brands in the nation, our deep relationships with more than 100 million members give us a distinct advantage. Centering our work around consumers at an unequaled scale enables us to drive deeper penetration of our health products and services and meet their everyday health needs. We are dramatically reshaping how they experience care, with a unique blend of consumer, health care, and risk management expertise all within one company.

At CVS Health, we are looking to do big things to make life easier for people with diabetes and chronic conditions.  To achieve this goal, we are developing engaging, powerful tools for members to manage their health—informed by latest clinical guidelines and personalization insights based on their claims data.  A crucial part of this is digital engagement, which has been proven to drive better outcomes for the consumer and our business.

Position Summary

We are looking for a Senior Manager to lead our product improvement initiatives for Transform Diabetes Care and the CVS Medication-Nutrition Management program for members with diabetes. 

The number of people living with diabetes is expected to grow from 382 million adults to more than 592 million by 2035.   People with diabetes incur 2.3x higher medical costs and $16,752 average medical expenditures per year. 

This is a big problem to tackle.  Our diabetes team is building and managing products that make it easier for people with diabetes to manage their medications, stay aware of their numbers, get regular screenings, and find a dietary plan that works for them.  In January 2024, we launched the CVS Medication-Nutrition Management program to help members with Type 2 diabetes reduce the amount of insulin and other diabetes-related medication they need to take – or cease the use of medication altogether.

We’re proud of what we have already done, but we’re not done yet. We are looking for a team member to design and launch new capabilities, features, and services to i) help members to better manage their Type 1 and Type 2 diabetes, ii) strengthen our value story for health plan and employer clients, and iii) optimize the product’s internal cost structure.

In this role, you will:

• Drive our improvement initiatives from concept to execution
• Work with a wide variety of internal partners, such as: clinical operations, marketing, data engineering, clinical, legal/privacy/compliance, client implementation, account management, and finance.
• Manage a direct report
• Join a team committed to helping people with diabetes

Responsibilities

• Fully develop the concept and business case for proposed improvement initiatives
• Lead the ideation, requirements development, partnership, and launch of prioritized features and product changes
• Coordinate resources from other groups (e.g., data engineering, reporting, finance, commercialization, client implementations, legal, IT) to guide the team through key milestones from project inception to delivery
• Establish and execute measurement plans to assess the success of our initiatives in improving patient health outcomes, product profitability, and client value

Required Qualifications

• 5 + years of experience in product management or related industry experience (graduate level education may substitute for experience)

Preferred Qualifications

• Experience managing direct reports and providing guidance on their professional development and personal growth.
• Experience analyzing complex systems with multiple moving parts and deriving insights based on analysis and data
• Experience writing business cases and delivering presentations to senior