Customer Care Pharmacist

About Valor Compounding Pharmacy, Inc.

Join a team with a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: do the right thing, quality matters, and question everything. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have 15-minute weekly check-ins reviewed by their manager and yearly performance reviews to ensure clarity of job expectations. To learn more about our culture, please visit our Career page on our website.

About the role

The Customer Care Pharmacist is a customer facing role that is responsible for consultations, clarifications, and customer service. This is a full-time position, reporting directly to the Pharmacist in Charge.

What you'll do

• Verify order entries, charges, and inspections
• Review and interpret physician orders, detecting therapeutic incompatibilities
• Provide pharmacological information by answering questions and requests of healthcare professionals
• Counsel patients on drug therapies
• Offer excellent customer service to patients, providers, and vendors
• Develop staff's pharmacological knowledge by participating in clinical programs; training pharmacy staff, students, interns, externs, residents, and health care professionals
• Comply with state and federal drug laws as regulated by the state board of pharmacy, the drug enforcement administration, and the food and drug administration; maintaining records for controlled substances; removing outdated and damaged drugs from the pharmacy inventory; supervising the work results of support personnel; maintaining current registration; studying existing and new legislation; anticipating legislation; advising management on needed actions
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
• Maintain pharmacological knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Contribute to team effort by assisting the other departments such as lab and compliance

Qualifications

• A graduate of an accredited school of pharmacy with a Bachelor of Science or PharmD degree
• Licensed and in good standing with the CA Board of Pharmacy
• At least 1-3 years experience in compounding pharmacy preferred but not required
• Experience with pharmacy software, pharmacology, knowledge of legal compliance, FDA health regulations
• Pass drug screen test, background check, the pre-employment verification process
• Read, understand, and be compliant with HIPAA
• Dependable, punctual, and able to meet deadlines
• Lead a team, be accountable, and have good ethics and etiquette
• Ability to manage a pharmacy, including working with budgets and ensuring staff is trained and knowledgeable on Valor's policies and procedures and State’s Pharmacy Rules and Regulations
• Excellent customer service skills
• Able to communicate effectively, both verbal and written, in the English language
• Good attention to detail
• Ability to problem solve effectively
• Ability to follow policies and procedures
• Motivated self-starter with a great attitude, flexibility, and entrepreneurial spirit
• Able to work under pressure to prioritize and manage workload, manage simultaneous tasks and meet deadlines within a fast-paced and changing environment
• Working Conditions: standing, walking, sitting, reaching above shoulders, reaching waist level, reaching below the knee, climbing, lifting above shoulder up to 20 lbs and lifting waist level up to 20 lbs.

Why Work at Valor

• You want a career in pharmacy or compounding
• You want to help patients and physicians learn about alternative medications
• You are looking for opportunities for growth and promotions
• You love learning new skills and are open to feedback to improve your work product
• You believe in and can demonstrate our core values
• You value having a 15-minute weekly check-in reviewed by your