Area Partner: Multi-Unit Operations Leader — Restaurants, Event Venues & Boutique Hotels

About By Landmark

By Landmark Hospitality is a founder-led, vertically integrated hospitality company operating 15+ restaurants, event venues, and boutique hotels across New Jersey and Pennsylvania — including Liberty House, The Ryland Inn, the Felina restaurants, Logan Inn, and The Albion Summit. For more than two decades, we have built our reputation on the adaptive reuse of iconic properties and on creating guest experiences the rest of the industry tries to copy.

Our team members are “Memorymakers”. The name is not decorative — it shapes how we evaluate every decision, every shift, and every guest interaction. Through the Art of Hospitality Workers Alliance, we invest in our people, our craft, and the communities around our properties in ways most hospitality groups don't.

The Role

The Area Partner is a senior operational leader responsible for the financial performance, guest experience, and people leadership of a defined portfolio of Landmark properties — a deliberate mix of restaurants, event venues, and boutique hotels. This is a builder's role: you will set the operating rhythm, develop the General Managers, protect the brand at every property, and own the P&L outcomes.

You will report directly to Jeanne Cretella, President of By Landmark Hospitality, with a seat in the senior operating conversations that shape where the company goes next.

What You'll Own

Operations & Financial Performance

• Full P&L ownership across your portfolio — revenue growth, cost discipline, EBITDA
• Annual operating plans, budgets, and rolling forecasts, built in partnership with each General Manager
• Consistent execution of Landmark standards across rooms, F&B, banquets and private events, service, and facilities
• KPI ownership: sales, labor, prime cost, RevPAR/ADR where applicable, banquet conversion, guest satisfaction, retention
• Margin and productivity initiatives, including labor optimization and demand-based scheduling
• Partnership with Culinary and Beverage leadership on menu execution, product quality, and cost control

Hotels, Events, and Restaurants — All Three

• Hotel operations: rooms performance, front-of-house service, F&B-in-hotel integration, capital planning, and facilities oversight
• Event venues: BEO discipline, banquet conversion, group sales partnership, on-property activation, and post-event review
• Restaurants: menu execution, beverage program, service standards, and throughput

Leadership & People Development

• Direct leadership of General Managers and senior property leaders within your portfolio
• Clear performance expectations, regular coaching, structured reviews, and active succession planning
• Visible field presence — you will be where the work is, not behind a desk
• Honest, well-timed conversations when they are warranted; you don't avoid conflict, you use it to make the team better
• Partnership with HR on recruiting, onboarding, retention, and employee relations
• Identification and active sponsorship of high-potential leaders across the portfolio

Guest Experience & Brand Stewardship

• Senior ambassador for Landmark with guests, clients, repeat patrons, and community partners
• Oversight of service standards, training programs, and hospitality programming across the portfolio
• Partnership with Sales & Marketing on private events, activations, and revenue-driving initiatives
• Direct involvement in escalated guest situations — thoughtful, fast, and well-resolved

Strategic Execution & Growth

• Operational leadership and stabilization support for new restaurant, venue, and hotel openings
• Partnership with corporate teams on system rollouts and process improvements
• Contribution to long-term portfolio strategy alongside Jeanne and the senior team
• Compliance across federal, NJ, and PA labor, safety, and licensing requirements

Who We're Looking For

Required

• 10+ years of progressive hospitality operations experience, with at least 5 years in a multi-unit leadership role
• Multi-unit portfolio experience that includes at least one boutique hotel or high-volume events venue (this is not a restaurant-only role)
• Demonstrated P&L ownership and a track record of driving financial outcomes in high-volume environments
• Direct experience leading and developing General Managers and senior property operators
• Strong analytical fluency — you can read the P&L, the labor report, and the guest scores, and translate what you see into action
• Energized by founder-led, fast-moving environments where you are building the playbook, not just enforcing it
• Comfort with the ope