Holbrooke Hotel Seasonal Front Desk Agent

Description

Who We Are:

Acme Hospitality owns and operates an innovative collection of boutique food, beverage and hotel concepts in Santa Barbara, San Juan Capistrano, Palm Springs and Nevada County, CA. Acme concepts and team members have won numerous awards and accolades from local, regional and national sources.

Position Summary:

As a front desk agent, you are responsible for daily front desk operations of the business. The position of front desk agent is truly about setting a positive tone for the team to ensure that the business is running efficiently, profitably and delivering the highest level of hospitality. This is an hourly position that is required to meet the needs of the hotel. This may include weekends and holidays.

Front Desk Supervisor Team member qualities:

• A strong and committed work ethic with an ever-present enthusiasm. 
• A passion for work and knowledge of food and beverage. 
• Someone who can lead an entire team and takes pride in teaching others.
• Someone who is honest and has integrity.
• Ability to multitask under pressure with a smile.
• A true team player, proactive and always going above and beyond.
• An eye for detail, cleanliness and organization. 
• Someone who is humble and always willing to learn and get better.
• Someone who has the ability to make appropriate decisions in adverse situations.
• Ability to question, bring ideas to the table, and desire to make changes to be the best we can be.

The overall role of the Front Desk Supervisor is to:

• Support the manager in creating a healthy, productive workplace.
• Be a dynamic leader and role model of the business.
• Maintain a level of service and hospitality that proudly reflects the business.
• Maintain a positive and respectful work environment at all times.
• In conjunction with the management team, train hospitality driven team members who reflect our brand.
• Maintain a positive relationship and establish open lines of communication between all departments
• Maintain cleanliness, safety, and organization of the front desk.
• Cultivate new and existing guest relationships.
• Set the tone for the front desk staff every shift for service.
• Follow all Acme management systems and policies

Specific Job Responsibilities and Tasks:

Hospitality Presence:

The primary role of this position is to set the tone and foster a culture where guest satisfaction and hospitality are our number one priority. You are the ambassador of the brand and it is your job to maintain a service and hospitality standard that is a clear reflection of Acme Hospitality. 

Training/Initial & Ongoing:

As training is one key component to the success of our restaurant, you are responsible for delivering our culture to your entire team.

• Maintain all appropriate training materials pertaining to company policies.
• Follow designated training schedules to ensure successful learning.
• Responsible for setting up new team members for success by providing proper training and ongoing development.
• Orientate, motivate, train, and educate all team members in Acme policies, procedures, and rules.
• Ensure proper transition from training to going live.
• Educate and test team members in product awareness and cultivate long-term service and food/beverage knowledge.
• Conduct quarterly service meetings with the management team to educate and motivate team members.

State of the Business:

The aesthetic and overall cleanliness and condition of the business is an essential part of the guest experience.

• Responsible for cleanliness and state of the entire interior and exterior of the hotel.
• Keep all signage up to date and accurate including special boards and exterior signage.
• Ensure proper lighting levels interior and exterior.

Operations:

Our day-to-day systems are designed to make everyone’s job easier and the business more efficient. 

• Validate that all tasks on daily task checklist are performed.
• Inventory, product and supply management.
• Setting and enforcing quality and safety controls.
• Ensure uniforms are clean and to standards.
• Ensure the front desk area is properly organized, clean, and presentable at all times: No empty cardboard boxes, deliver mail and packages to proper departments, everything wiped down, everything labeled. Delegate and do it yourself.
• Running reports for upcoming stays. Prepping for any special requests.
• Act as point p