Account Operations - Customer Payment Processing

Overview

Summary/Objective

The Customer Advocate, Payment Processing I is responsible for processing payments into ACA and from ACA as appropriate with a high focus on accuracy. Key tasks include but are not limited to: processing payments, charge off/reversal of charge off, overpayments/refunds, fees, and investigation/resolution of issues in compliance with the applicable policies and procedures. This role operates fully onsite in our Spartanburg, SC office.

 

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Completes work with a high level of quality and timeliness.
• Displays partnership and provides an excellent customer experience to internal and external customers.
• Communication, written and verbal, is professional and courteous.
• Provides process improvement recommendations, as applicable.
• Acts as a backup for other team members as appropriate.
• Resolves issues with low/medium complexity with little/no supervision.
• Completes and passes all company required training courses by assigned due date(s).
• Other tasks as assigned.

Qualifications

• Self-starter
• Displays initiative
• Communicates clearly, concisely, and professionally with cross functional team member (verbal and written)
• Strong sense of partnership and works well with cross functional teams
• Ability to prioritize and manage multiple responsibilities
• Ability to work in a fast-paced environment
• Excellent analytical skills, strong sense of organization, detailed oriented
• Proficiency in MS office (Outlook, Word, Excel) as well as internet navigation

Supervisory Responsibility

This position has no supervisory responsibilities.

 

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

 

Position Type/Expected Hours of Work

This is a full-time position with a work schedule of Monday-Friday 8:00am - 5:00pm with some schedule variations as needed.

 

Travel

No travel is expected for this position.

 

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.  ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

 

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