Customer Integration Coordinator

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico.

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can.   Continued success depends on it!  Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!

Customer Integration Coordinator, to report to Customer Integration Manager

Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 90 years is currently seeking a Customer Integration Coordinator for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training to provide continuous skill and internal career enhancement based on performance and work ethic.

Duties

• Assist in onboarding new customer accounts.
• Assist in opening IT tickets and creating processes to address changes for existing customers.
• Communicate with sales, pricing, IT, collections, etc. to ensure customer requirements and expectations are known, understood and met.
• Maintain accurate/detailed onboarding project details, IT ticket records, results of customer calls and meetings.
• Report on service issues, problem areas, resource issues.
• Assist with creating and implementing corrective action plans for business at risk customers, track and log progress.
• Follow up on newly awarded accounts to ensure we are getting the business expected/awarded.

Our Ideal Fit Will Possess

Strong attention to detail and sense of urgency.

Strong written and verbal communication skills.

Problem solving abilities.

Professional demeanor, ability to participate in/lead customer facing calls and meetings.

Basic understanding of EDI, Web Services, Tracing, Billing.

Ability to interpret customer contracts.

2-3 years LTL customer service, pricing, billing, operations or collections experience.

Availability M-F 0730 to 1730.